Customer Service Operations Coordinator
Resume:
CYNTHIA CARN
***********@*****.***
COLUMBIA, SOUTH CAROLINA
OBJECTIVE
I aim to utilize my administrative talents, organizational leadership skills, and extensive experience to accomplish the overall success of a result-oriented organization, emphasizing the principles of continuous process improvement and cost savings achievement initiatives while improving strategic directives.
SKILLS & ABILITIES
Microsoft Office Suite 365, B Planner Plus, Workforce Central Attendance Systems (Kronos & E-time)
EXPERIENCE
2022-08/2024 Operation Manager
Burlington/Bush River Road
Managing the overall execution of operations and receiving SOPS, including the continuous flow process
Manages the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record-keeping procedures.
Guide the Customer Service Supervisors to ensure they are meeting customer service expectations and there is a smooth customer flow at the registers.
Coach, train, and develop a team of associates, ensuring they deliver outstanding shopping experiences in a highly professional manner.
Monitor the receiving process, transfer, debits/damages, and chargebacks and partner with the Receiving Supervisor to maintain inventory accuracy.
Guiding the receiving team associates to expedite the flow of merchandise from the receiving area to the sales floor.
Review operational reports and records to ensure adherence to company policies and procedures.
Positive communication and demonstrate the company's core values by developing trust and respect among staff, building strong teams and partnerships through collaborative work ethics, and driving business by taking ownership and pride in the company and getting things done.
Support the Store Manager and others in interviewing, training, and succession planning.
Visual Merchandising
Manage Payroll, Schedule, and Recruiting
Overall responsible for the Front End and Receiving Area.
2019-2022 Cashier/Keyholder-Part time
Burlington/Bush River Road
Open and close a store and perform other administrative duties in a retail setting.
Assist cashiers during high-track period.
Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers with a high level of professionalism.
Coordinate meal and break periods and monitor schedule adherence.
Maintain a neat and orderly front-end area troubleshooting issues with registers and transactions.
2015-2022 Surgical Revenue Charge Representative
Prisma Health/Baptist
Reconciled surgery schedules/charges for three facilities
Posted daily surgery charges and HCPCS codes.
Performs daily charges balancing and reconciles discrepancies.
Audits patient charges and coordinates resolution of issues with auditors, corporate compliance, and patient accounts as needed.
Accurately posts all surgery charges to patients' accounts daily.
Post adjustments to patient accounts when appropriate.
Work with Lawson, when needed, to verify the correct pricing of surgical items to charge patient accounts appropriately.
Epic and Cerner experience
Capacity to perform under pressure in a deadline-driven environment
2012-2015 Accounts Receivable Analyst
Prisma Health/Greystone
Post customer payments by recording cash, checks, and credit card transactions.
Prepare and send out invoices
Monitors customer account details for non-payments, delayed payments, and other irregularities.
Generate aging reports to identify overdue accounts.
Contact customers via phone, email, or mail to request payment
Assist with month-end closing
Generate financial statements and reports detailing accounts receivable status
Cerner experience
Epic experience
Maintain files and documentation thoroughly and accurately, according to company policies and accepted accounting practices.
Update the accounts receivable database with new accounts or missed payments
Implemented a new invoicing system that reduced processing time by 50% and improved accuracy by 20%
2010-2012 Physician Billing Representative Primary
Prisma Health-Greystone
Monitor claims for appropriate processing (Medicare, Medicaid, and Commercial Insurance.
Lead others by training in processes and advising on problem accounts.
Balance account activities and provide daily batch reports.
Make accurate adjustments to patient accounts.
Post Insurance payments via EOB remittance.
Submit medical records upon request.
Process commercial and government claims
Appeal processing experience
Investigate claim denials and reimbursement issues, pursuing appropriate corrective actions including the status of accounts, write-offs, refunds, transfers, and billing third-party carriers within established guidelines
2007-2010 Billing Coordinator
Columbia Ambulatory Surgery Center & Endoscopy Center
Supervised Billing associates.
Processed accounts for internal collection.
Reconciled financial activity monthly.
Follow up on open commercial claims.
Review daily ICD-9 and CPT codes.
Posted daily commercials, government, and patient payments.
Work insurance tracking report daily.
Posted cash payments and insurance payments.
Appeal processing experience
Claim processing experience (Medicaid, Medicare, and commercial insurance.
Experience managing multiple teams
Provider enrollment experience
EDUCATION
May 2006 Bachelor’s in Business Administration
Allen University, Columbia, South Carolina
Cum Laude Graduate
August 2013 Certificate in Leadership
Prisma Health (One Palmetto)
December 2023 Certificate on Completion Coding and Billing Class
Midland Technical College, Airport Campus, Columbia South Carolina
LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
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