Customer Service M A

JS

Joseph Slattery

Alexandria, VA 703-***-**** ***********@*****.***

P R O F E S S I O N A L S U M M A R Y

Dedicated and results-driven professional with a robust background in customer service, management, and training. Proven expertise in leading teams, fostering a culture of learning and development, and delivering exceptional customer experiences. Adept at leveraging managerial skills to drive revenue growth while ensuring adherence to policies and regulations. Recognized for innovative training methodologies that elevate staff performance and streamline operational efficiency.

S K I L L S

Customer Service

Managerial Experience

Employee Training

Manager

Team Leading

Decision Making

Critical Thinking

Empathy

Computer/Technology

Skills

Public Speaking

Leadership

Business Math

Experience

Cash Handling

E X P E R I E N C E

Apple Carnegie Library Washington D.C.

Seasonal Specialist Aug 2021 - Present

Crafted personalized solutions to meet individual customer needs.

Acquired expertise in new Apple products and software, effectively showcasing their professional and personal benefits to clients.

Collaborated within a team environment, actively engaging in feedback sessions to drive continuous improvement.

Instrumental in generating an annual revenue exceeding $1 million through exceptional customer service and strategic solutions.

Fairfax County Park Authority ReCenters Alexandria, VA Lifeguard / Shift Leader / Camp Counselor / Training Manager May 2011 – Aug 2021

Recognized multiple times for mastery of Jeff Ellis and Associates policies, fostering safety and engagement through innovative camp activities.

Spearheaded diverse activities, such as scavenger hunts, races, and field days, elevating camper interest and participation.

Maintained strict compliance with camp activities and rules, resulting in a notable decrease in behavioral issues.

Provided comprehensive training to new guards, ensuring their readiness for life-saving scenarios and audits.

Amplified managerial training twofold by spearheading promotional interests and producing superior training modules for junior staff.

Alexandria Restaurant Partners Alexandria, VA

Server May 2018 – Aug 2019

Demonstrated marketing prowess, consistently achieving over $2000 in weekend sales.

Managed inventory restocking and proficiently conveyed menu descriptions to guests, ensuring high customer satisfaction.

Exhibited exceptional food knowledge, consistently attaining passing scores in food-related assessments. E D U C A T I O N

West Potomac High School Alexandria, VA

General Studies Graduation Date: Jun 2014

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