Patient Care Customer Service
Resume:
Carmen A. Thompson Henderson
Macon GA, 31206
***********@*****.***
OBJECTIVE
●Dedicated, service-focused professional and continue to work in the health field,reputation as a leader and a passion for helping others, Current on all immunizations (including tuberculosis and hepatitis B).
●Technically proficient at caring for mother baby through their recover from C-section or vaginal delivery, pre/post GYN surgery patient’s,Ekg
WORK Piedmont Atlanta Hospital Piedmont Henry Clinical Support Svcs Rep Patient Care PIEDMONT HENRY 10/2023-07/2024
PIEDMONT ATLANT 12/2020-PRESENT
Clinical Care Partner/Primary Care Provider Telesitter Monitor Windy Hill Hospital
6/05/2006-12/2022 Wellstar Kennestone Hospital
10/2003-6/2006
AG Rhodes
8/1999-6/2000
Golden Gates
6/1997-8/1999
Decesion Call Center
Responsible for making sure all crash carts,tackle boxes and difficult Airways bags stocks and are available for each unit to have them, also keeping a record account of supplies that is needed inputting data of each equipment that are clean to leave the area and returned
●Learned the basics of assessing patient vital signs under the tutelage of a nurse.
●Assisted nurse and hospice staff with all aspects of daily care, including bathing, feeding and dressing.
●Nursing care Associate assisting patients to a quick recovery from surgery, performing Phlebotomy, taking vital signs/, recording intake and output on each patient. Also, several years of experience working in a mother baby unit
●Received "exemplary" and "exceeds expectations" ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.
●Demonstrated the ability to interact with patients from diverse cultures and backgrounds.
●Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.
●Recognized for superior performance and dedicated service commitment award as "Commitment to Services" honor over other team members.
●Business Owner.
●As a monitor tech I was responsible for making sure patients stay in a safe environment while monitoring various patients on a desktop computer relaying changes in patients behavior.
EDUCATION
1998-2000 Seaview Hospital Rehabilitation Center
Certified Licensed Nursing Assistant New York, NY
SKILLS
●MS Word
●MS Excel
●MS Outlook
●Activities of Daily Living (ADL)
●Quality Patient Care
●Customer Service
●Epic
●EKg
●Sale
●Phlebotomy
ADDITIONAL INFORMATION
Available upon request
Contact this candidate