Customer Service

Shirley M. Wolfe

Cell: 386-***-****

*** ***** **** **

Milledgeville, Georgia 31061

Objectives

Seeking a customer service positon, where I am able to excercise my management and strong customer service skills. I am passionate about helping people and dedicated to providing first class customer service. I priortize work task, maintain steady work flow and follow through until task is complete. I am able to communicate effectively with clients, and have excellent oral communication skills, with an out-going personality. I am able to multitask and learn quickly. Experience

June 2021 – March 30,2023 Activities Director / Gardens at Depugh Nursing Ctr. Helping residents build and maintain interpersonal relationships, social skills, mental abilities and confidence. Promote exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities skill. Coordinate monthly activities calendar. I am very creative, organized, have strong planned activities social skills and a can-do attitude. Assist Sales/Marketing Director with tours on a daily basis I am very creative, organized and learn quickly. April 2014 – June 2022 Director of Activies

Wayman Place Assisted Living

Responsible for planning and implementing meaningful activity and recreational programs for the entire community.Prepared monthly newsletters and calendar events for alll resident and families. Created activties and programs for residents that engage and fulfill their social needs and interest. April 2012 – April 2013 Activities Director

The Parks Healthcare & Rehabilitation Center 9311 S Orange Blossom Trail Orlando, Florida 32837 407-***-****

March 2010 – April 2012 Activities Director

Regent’s Park of Jacksonville/Deerwood Place Assisted Living 8700 A.C. Skinner Parkway Jacksonville, FL 32256

January 2009 – March 2010 Activities Director

Catalina Health Care & Rehab 820 Clyde Morris Blvd Daytona Beach, FL 32127 May 2002 – January 2009 Activities Director

Port Orange Nursing & Rehab 5600 Victoria Gardens Blvd Port Orange, FL 32127 September 2000 – May 2002 Activities Director

Deltona Health Care 1851 Elkcam Blvd Deltona, FL 32725 October 1996 – September 2000 Activities Director Indigo Manor Nursing & Assisted Living 595 Williamson Blvd Daytona Beach, FL 32114 Certifications & Achievements

September 2010 Certification of the Completion of the Assisted Living Facility Core Training Program Florida Statute 429.52(3)

October 2010 Certificate of Achievement: Assisted Living Facility Core Competency Test Florida Dept. of Elder Affairs University of South Florida Tampa, FL License #010*******

Activity Director Certification #ADC 260088

Board Secretary for the Florida Health Care Activity Coordinators Association (FHCACA) Charter Member of the National Association of Activity Professionals (NAAP) 90 Hour Basic Activity Modular Education Course 90 Hour Practicum 90 Hour Advanced Activity Modular Education Course 90 Hour Practicum Education

Rollins College

· Bachelor of Science: K-6, Early Childhood Education Daytona Beach Community College

· Associate of Science: Emergency Medical Services Key Points

· Supervise staff, interview, train, motivate, wage and salary administration, performance appraisals, mage policies and procedures to ensure achievement of the department’s goals.

· Responsible for the strategic planning and operations of the department by implementing cost control measures and meeting budget goals.

· Develop, write and publish the community’s monthly calendar and newsletter

· Manage all community transportation needs, schedules and activities.

· Manage community events and activities.

References

Denise Anderson 407-***-****

Business Office Manager

Sandy Martinez 407-***-****

LPN Supervisor at Oakmont Village Assisted Living

Beverly Skaggs 740-***-****)

Activities Consultant & Board Director of NCCAP

(Administrator at Wayman Place Assisted Living )

Nora Sewell 407-***-****

Director of Sales and Marketing

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