Customer Service Business Administration
Resume:
Shaquana Taylor
Aiken, SC *****
**********.**.**@*****.***
BUSINESS ADMINISTRATION
Energetic and Outgoing Business Administration Graduate with over 10 years’ experience in Retail, Manufacturing, Restaurant and Sales. Proficient with Microsoft Office Suite, highly skilled in tracking details, communication and follow through.
Work Experience
Machine Operator
Shaw industries - Aiken, SC
May 2023 to Present
• We make carpet flooring
• Set co-bots for yarn
• Load spools of yarn onto machine
• Tie yarn together
• Load buggies with yarn to put on machines
• Fix machines when it breaks down
Packer
MAU Workforce Solutions - Graniteville, SC
February 2022 to April 2023
Searched item numbers in the system.
Scheduled shipping dates for Eazy-go customers.
Printed labels and invoice papers, placed them in/on boxes to be shipped. Used pallets for shipping Heavy parts.
Packed Eazy-Go parts for customers, placed them on the line belts to be loaded on trucks and shipped. Logistics Coordinator
Affinity Empowering Testing ( Remote) - Aiken, SC
July 2021 to December 2021
Scheduled onboarding meetings for Organizations.
Ordered supplies/ set up events.
Monitored and kept supplies updated via Quickbase.
Explained how Pool testing works.
Chat via email and phone to assist POC with enrollment/ registration.
Scheduled courier pickup for POC when events ended. Materials Clerk
Rapid Reliable Testing ( Onsite at USC aiken) - Aiken, SC November 2020 to July 2021
Passed out Hippa forms for patients to be tested.
Registered patients in the computer system.
Explained step by step on how to take the test for covid.
Sanitized work area daily.
Set up a site for testing.
Customer Service Representative
Spherion (Onsite at Dominion Energy) - Aiken, SC
September 2019 to November 2020
Respond to a high volume of inbound customer calls and process data using our online Customer
Information System.
Issues orders for energy-related services.
Assist customers with a variety of inquiries regarding their essential need for natural gas and/or
electric services.
Accurately interpret and respond timely to inbound and/or web-based customer inquiries regarding
company products and services.
Issue orders for service, track customer payment arrangements, evaluate data and determine credit
decisions. Process applications for service, and collect delinquent accounts. Sales Associate
Dollar General - Aiken, SC
March 2017 to June 2018
Greeted customers, answered questions about products, services, and policy.
Organized store shelves, performed store maintenance, organized and cleaned as
necessary. Transacted purchases.
Customer Service Representative
TRC Staffing - Augusta, GA
February 2017 to April 2018
Took inbound calls from customers regarding utilities and gas services
Assisted customers with billing questions and arrangements.
Handled customer complaints to resolution.
Production Assembler
ASCO Valve Inc. - Aiken, SC
February 2016 to April 2018
Assembled devices that are used for measurement in a wide range of industries.
Performed a variety of tasks, such as: hand soldered; brazing; made repairs; performed testing; and
packaged finished products.
Inspected work to ensure total quality.
Quality Control Analyst
Pinnacle Workforce Solutions - North Augusta, SC
September 2014 to August 2015
Scanned items, checked for damages and properly disposed of them.
Searched for missing products and placed them in their locations.
Loaded pallets and wrapped products.
Cashier
Kroger’s - North Augusta, SC
April 2010 to September 2013
Greeted customers, answered inquiries, assisted in locating items.
Scanned items, collected payment from patrons, bagged groceries.
Reconciled receipts with cash.
Cashier Waitress
Ryan’s Family Buffet - North Augusta, SC
May 2007 to March 2010
Provided excellent customer service to customers.
Award recipient for excellent customer service.
Took orders and served food and beverages to customers.
Checked with customers to ensure that they were enjoying their meals
Addressed and resolved customer issues as necessary. Education
Associate in Applied Science
Motte College
November 2019
Skills
• Assembly
• Proficient with MS Office Suite, types 35 WPM, with accuracy.
• Strong customer service experience, with extensive experience in effectively addressing and resolving issues.
• Quality Control
• Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
• Telemarketing experienced
• Able to work successfully in a diverse team environment or independently with minimal supervision.
• Drives Engagement
• Demonstrates ability in handling multiple priorities, project management, and meeting deadlines.
• Packaging
• Excellent communication skills with the ability to de-escalate calls successfully.
• Logistics
• Superior follow through skills.
• Experience in the Healthcare field.
• Action Oriented. Takes on new opportunities & tough challenges with urgency, high energy & enthusiasm.
• Restaurant Experience
• Cold Calling
• HIPAA
• Order Picking
• Sales
• Computer Skills
• Quality Assurance
• Manufacturing
• Administrative Experience
• Machining
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