Customer Service Sales Representative

Quena Williams

(Houston, TX)

Skills

Sales Representative

Inbound/Outbound Calling

Customer service

Insurance policies

Healthcare

EMR (Electronic medical records)

Phone antiquates

Data entry

PC proficiency

Education

High school diploma, Sharpstown High School, Houston, TX in 1997 Professional Experience

Elevance Health through Mindlance - Remote Oct 2022 - Mar 2023

Cust Care Rep I

Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Taking 100+ inbound and outbound calls.

Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Manhattan Life – Houston, TX (ExecuTeam Staff) Feb 2022 – Jun 2022 Marketed Health Customer Service Rep

Answer incoming calls for customers regarding their insurance policies. Verify and document customer information.

Answer high-volume inbound customer calls via an automated phone system Make outbound calls to customers regarding insurance policies Communicate and resolve any escalated issues with patience and understanding. Provide excellent customer service in efforts to retain current customers and gain referrals. Maintain confidential information.

S4 Communications, Houston, TX May 2017 – Sep 2021 Sales Representative

Conducted outbound phone calls, resolved customer issues, upgraded/ added services, and up-sold services and products as well.

Establish, develop and maintain positive business and customer relationships. Present, promote and sell products/services using solid arguments to existing and prospective customers.

Expedite the resolution of customer problems and complaints to maximize satisfaction. Answered product and service related questions, managed customer escalations. Taking 100+ inbound and outbound calls.

Established and maintained relationships with customers. Used training and knowledge acquired to great accomplishment and status

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