Customer Service Representative
Resume:
S
Michell Smith
****************@*****.***
Fort Worth, TX 76116
SUMMARY
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
SKILLS
Credit card payment processing
Report creation
Report generation
Business development understanding
Data evaluation
Office equipment proficiency
Quality control
Microsoft Office expertise
Courteous demeanor
Customer relations
EXPERIENCE
Remote Customer Service Representative
Fort Worth, TX
Maximus Call Center/ Sep 2020 to Jul 2021
Fielded customer complaints and queries, fast-tracking them for problem resolution.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Receptionist
Fort Worth, TX
Fortress Youth Development Center/ Jan 2019 to Mar 2020
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
EDUCATION AND TRAINING
Associate of Arts: Digital Graphic Arts
Remington College Oct 2012
Fort Worth, TX
High School Diploma
Trimble Technical High School May 1996
Fort Worth, TX
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