Customer Service Team Member
Resume:
Deborah McCrory
Edinburgh
**************@*****.**.**
Personal Profile
A well organised receptionist/administrator who is pleasant and presentable and is always willing to go above and beyond the call of duty. A good listener and able to communicate with people from various backgrounds, I am now looking for part time work in Administration/Customer Service. Looking for a position that would enable me to utilise existing skills whilst acquiring new ones, I offer commitment, reliability and work hard to achieve job satisfaction.
Skills
●Excellent communication and organisational skills
●Booking and arranging travel and accommodation
●Excellent accuracy and attention to detail skills
●Ability to work as a team member as well as use own initiative
●MS Office; Outlook, Word, Excel
●Switchboard operator & reception duties
●Cash handling
Employment History
Charles Burrows Chartered Accountants March 2020 -
Reception/Admin
Opening/Closing files
Meeting/Greeting
Sending out Audit letters
Telephony
Printing, photocopying, bookbinding
Receiving and logging accounts, accounts out
VAT receipts
Data input
Ad hoc duties
MBS Solicitors Sept – Nov 2019
Legal Secretary
Setting up client appointments with fee earners and managing diaries
Creating folders opening and closing legal files
Digital audio transcription
Faxing, printing, scanning, photocopying and bookbinding
Ensuring client matter, financial and time input documents really completed
Johnston Carmichael Chartered Accountants July – Sept 2019
Temporary Receptionist
Diary Management
Meeting Room bookings/lunches
Travel arrangements
Telephony
Data input
MJM Building Management May - June 2019
Temporary Receptionist
Managing 8 companies
Telephony
CCTV control
Meeting/Greeting
Managing external contractors
Opening/Closing building
Car park control
Recording visitors to building
Lauder Lodge Care Home Nov 2018
Care UK
Receptionist /Admin
●Telephony
●Petty Cash
●Payroll
●Filing
●Meeting/Greeting
●Data Input
●Ad Hoc duties
St. Margarets & Colinton Care Homes 2013 - Nov 2018
Four Seasons Health Care
Receptionist/Admin
●Telephony
●PVG applications/chasing up
●Reference requests/chasing up
●Job offer letters
●Contracts
●Meeting/greeting
●Updating files
●Typing worksheets for nursing staff
●General help
Guthrie Court & Guthrie House Care Homes 2013 – Temp
Four seasons Health Care
Receptionist/Admin
●Telephony
●Incoming/Outgoing mail
●Maintain diary
●Cash handling (fees/Personal allowances)
●Purchase ledger
●Input duty rotas
●Meeting/greeting family members
●Interaction with residents
●Filing
●Typing
Evans Halshaw Edinburgh 2012 – Feb 2013
Receptionist
●Switchboard operator
●Franking mail
●Meeting/greeting customers
Wester Hailes Health Agency 2011 – Aug 2012
Administration/Receptionist/Volunteer
●Typing letters using information provided via database
●Regular telephony, including incoming and outgoing calls
●Updating and maintenance of filing system
●Maintaining high level of customer service, answering any queries asked
●Data entry using computer systems provided
●Organising and setting up of meeting room facilities prior to use
Home keeper and Mother 1981 – 2010
●Organisational skills
●Communication
●Patience
●Problem Solving
●Cash Handling
Maxim Alarms, Edinburgh 1978 - 1981
Office Assistant
●Operating switchboard
●Typing specifications for surveyors
●Filing
●Petty Cash
●Sorting incoming and outgoing mail
●Radio controller for mobile engineers
Education and Training
Stevenson College Edinburgh 2009 – Feb 2010
IT for Administrators
●Administrative Services Intermediate 1
●Communication Intermediate 2
●Copy Speed Test
●Information Technology for Administrators 1
●Presentation Skills 2
●Word Processing Intermediate 1
●Word Processing Level 4
Jewel and Esk Valley College
Health Care Academy Course
Royal Infirmary Edinburgh/Placement 2004
●Telephony duties, directing incoming calls to relevant department
●Communicating with patients, in order to gather necessary information to ensure correct referral
●Data management and file maintenance
●PC usage, in order to update with necessary information
●Health Care Completion Certificate
References on request
Contact this candidate