Customer Service Representative
Resume:
FINBARR OBINNA NNA
CUSTOMER RELATIONS MANAGER
Cleanace Solution Ltd - Customer Relation Manager
Sept 2023 - Sept 2024
Monitor customers satisfaction and provides feedback to management. Assist with recruitment and onboarding at new employees and also coordinate customer outreach activities.
Prepare reports to track customer service performance and also maintain customer records and database.
Analyse customer data and trends to identify areas of improvement Customer experience/Online manager
Feb 2023 - Aug 2023
Collected and analyzed customer feedback to identify trends and areas for improvement resulting in the implementation of new processes to reduce time by 5%.
Overseeing the relationship with customers managed by the tam in resolving customers complaint quickly and effectively to ensure maximum customer satisfaction.
Keeping customers updated on the newest product in order to increase sales by creating online content.
Enhance customer retention by initiating a personalized followup strategy that led to a reduction in churm customers by 15%. Online Customer Relation Manager
Sept 2021 - Feb 2023
Received order made online for the following services auxiliary (cobbling & alteration), pickup and delivery at garment requested online. Rugs/carpets and also managed inquiries and feedbacks effectively.
Created and executed customer management campaign that enhanced brand loyalty and retention by 45%
Call Centre Specialist/Pickup and Delivery Manager July 2021 - Sept 2021
Recovered over 20% churm customer at the company and reached monthly targeted goals by a 100% .
Collaborated with a team at (6) six and was able to generate over 25% of company’s revenue whilst calling churm redundant customers.
Managed and accounted for all garment in the vault or railing room. PROFESSIONAL EXPERIENCE
Address
9, Titilayo Street
Oshodi, Lagos
Phone
Email:
****.****@*****.***
Strong leadership skills strong
Interpersonal skills Solid
Communication skills Adept at
Travelling
Learning
Listening
Sports
Content writing
Movies
English
MS Of ce
CRM
CANVA
Personal Info
Skills
Interest
Languages
Software
Complaint Resolution Reception
Telesales Skill
Up-selling
Team Player
Twitter X, Instagram,
Facebook, YouTube,
Google ads
Dynamic and result driven customer experience/relation manager with 5years of experience in customer relations management. Demonstrating exceptional record of developing and executing successful customer experience that drives engage, increase brand awareness, boost customer satisfaction reduce complaints and enhancing overall customer experience. Hemingways Safari Africa
Assistant Social Media Coordinator
Mar. 2019 - Oct. 2020
Responsible for keeping the social media channels updated Worked with the team to brainstorm strategize on socail media calendar structure, captivating caption to ensure a strong media presence Telemarketing
Jan 2018 - Feb. 2019
Giving timely respinse to email, calls increased prompt resolution at challenges such as payment, validity at services, exchanges and refunds effectively.
Make outbound calls to potential customers providing information about product and services and generated leads support the sales team, help to achieve KPI and exceed target and expectation.
Multichoice Nigeria Limited
Customer Service Representative
July 2014 - Oct. 2017
Responding to client complaints ensuring the prompt resolution of queries to avoid escalation.
Keeping adequate records of stock and also maintain accurate data of the customer.
Conduct regular calls with customers to cultivate a relationship of trust. Endorsed additional services and products to retain existing customers. Orodje Grammar Sch. Delta State.
NYSC (TEACHER)
Mar 2012 - Feb 2013
Responsible for teaching geography across the arms of the school. Introduced new techniques and approaches in physical health education to engage the students in more interactive and interesting sessions. Fostered friendly teacher-to-student relationship engaging teachers and students in combined sport activities.
Federal University of Technoloy, Owerri
B. Tech Geology
2005 - 2010
EDUCATION
2020 - HSE 1,2,3
2016 - Clarity Sottace Training
2010 - Industry Training (I.T)
2022 - Social Media Manager - Cleanance
TRAINING
TRAINING
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