Customer Service Lead Bartender

Michelle Bailey

**************@*****.***

Alternate Phone Number: 405-***-****

My phone : 405-***-****

To obtain a position as a serve that will utilize my extensive customer service and organizationa skills. Work Experience

Lead bartender server

Rib crib

Midwest City, OK

August 2016-October 2020

Clean glasses, utensils, and bar equipment

Collect money for drinks served

Balance cash receipts

Check identification of customers to verify age requirements for purchase of alcohol

Clean bars, work areas, and tables

Take beverage orders from serving staff or directly from patrons

Serve wine, and bottled or draft beer

Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws

Serve snacks or food items to customers seated at the bar

Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks

Slice and pit fruit for garnishing drinks

Establishing and Maintaining Interpersonal Relationships

Estimating the Quantifiable Characteristics of Products, Events, or Information

Monitoring and Controlling Resources

Communicating with Supervisors, Peers, or Subordinates

Coaching and Developing Others

Thinking Creatively

Experience with: Bar spoons, Barcode scanners, Blenders, Cash registers, Credit card processing machines, Desktop computers, Drink mixers, Electronic beer line maintenance equipment Cashisr sales

Kohls

Bend, OR

August 2015-August 2016

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Receive payment by cash, check, credit cards, vouchers, or automatic debits

Answer customers’ questions, and provide information on procedures or policies

Calculate total payments received during a time period, and reconcile this with total sales

Help customers find the location of products

Sort, count, and wrap currency and coins

Greet customers entering establishments

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans

Performing for or Working Directly with the Public

Getting Information

Communicating with Supervisors, Peers, or Subordinates

Establishing and Maintaining Interpersonal Relationships

Updating and Using Relevant Knowledge

Communicating with Persons Outside Organization

Processing Information

Judging the Qualities of Things, Services, or People

Assisting and Caring for Others

Selling or Influencing Others

Evaluating Information to Determine Compliance with Standards

Coordinating the Work and Activities of Others

Resolving Conflicts and Negotiating with Others

Experience with: Cash registers, Electronic cash registers, Electronic medical record EMR software, Food scales, Microsoft Excel, Microsoft Office

Education

High School Diploma or Equivalent, BASIC SKILLS EDUCATION Redmond high

Redmond, OK

August 1993-June 2020

Some College, Agricultural Business and Management, General Cocc

Bend, OR

March 2011-June 2012

Some College, Agricultural Business and Management, General Cocc

Bend, OR

March 2011-June 2012

Collect and record growth, production, and environmental data

Identify plants as well as problems such as diseases, weeds, and insect pests

Identifying Objects, Actions, and Events

Communicating with Supervisors, Peers, or Subordinates

Thinking Creatively

Experience with: Animal feeders

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