Supply Chain Customer Service

Michael Chukwuemeka Meke-Eze

Houston, TX

SUMMARY

3+ years Administrative/Operations Assistant experience

2+ years in SAP ERP and Honey well Inventory Management system

* ***** *** *** *** experience

Experience in calendar management, making travel arrangements, billing and invoicing, scheduling appointments, sales support, supply chain and ordering processing, and answering phone calls etc.

Proficient in MS office suite, Word, PowerPoint, Excel SharePoint

Proficient in data entry, inventory and supply chain management

SKILLS

Microsoft Office Suite/O365 Administrative Support Sales Support Customer Service Business Analysis IT Support Supply Chain Management/Scheduling Meeting Coordination Presentation Travel Logistics Billing and marketing research Calendar (Gmail & Outlook) inventory Management Event Planning Budget Management RFP

PROFESSIONAL EXPERIENCE

Support Analyst – Customers Support/Administrative Assistant

Nelson Environmental Technologies Inc, Stafford, TX

Sept 2020 to Present

Manage accounts of clients and Provide administrative support to ensure efficient operation of the office. Utilize Salesforce to manage ticket queues and escalate issues.

Answer phone calls, schedule meetings, support visitors, file type and photocopy (SharePoint, pdf, Google doc and other EDM), bind, scanning, etc.

Maintain supply chain management, anticipate needed supplies, placing and expediting orders.

Assist with marketing research, Invoicing and Billing, B2B Sales and, Order Processing, Schedule, RFP, and assign administrative projects and expedite work results.

Make travel arrangements for senior staff.

Executive Support on documentation related to Book flights, cars, hotel, and dining reservations.

Assist in HR systems on contract employment related.

Provide information, educational opportunities, and experiential growth opportunities for staff.

Responsible for preventive maintenance, repairs, maintaining inventories and evaluating new equipment and techniques.

Provide information by answering questions and requests. Contribute to team effort by accomplishing related results. Some Power BI dashboard tasks

Document issues and solutions from revolving customer cases.

Hardware and software support and installation). App Support (MS 2013, 2017 Office Pro).

Resolve customer complaints. Root cause analysis. Support in areas of Procurement, Inventory, Logistics/Shipping/Receiving, Distributions, and Vendor Management

Assist staff with documentation regarding travel, operation, and other tasks working with Microsoft Office and PDF tools.

End User Support Specialist

HCL Technologies (ExxonMobil), Spring, TX

Oct 2019 to Sept 2020

Set expectations with the customer ahead of possible allocation to ITSC agent if the issue looks to require a case.

Managed customers interaction during their entire experience at the ITSC. Customer Service and customer effort score (CES) Change Management and process improvement.

Managed the stakeholder’s interaction, gathering requirements, analysis and translate requirements into business solutions.

Utilized Excel for calculation/pivot table, creating charts and dashboard and basic VBA and SQL. Support of all customers walking into ITSC for Issues with EUC Devices (GME Laptops), peripherals, and BYOD. Windows operating system Support (including but not limited to Windows 7, Windows 10, and Mac).

Imaging and deployment using SCCM (Microsoft Systems Configuration Manager) in compliance with the SLA. Software installation/troubleshooting.

Mobile device support (iOS/iPhone/iPads) - excluding warranty hardware repair. Experience in Mobile Device Management and Mobile Application Management by utilizing AirWatch. Supported Wireless connectivity, resolving performance issues, providing device connectivity; and facilitating smart card/password changes, working on Local/Network Printers Xerox (Follow-me-Print), HP, and plotters in troubleshooting and root cause analysis, also work directly with the vendors (Vendor Management), and software support for ERP, SCM, CRM, and other enterprise applications (troubleshooting, installation, configuration, and root cause analysis).

Worked with Productivity Enablement Specialist for potential solution consults that arise from IT support offerings.

Technical Analyst

CSAT Solutions, Houston, TX

May 2019 to Oct 2019

Break and Fix of Apple Computers and components. Troubleshooting and diagnosing software/hardware utilizing ATS 2, and root cause analysis, and utilizing Excel spreadsheet for creating and managing documents.

User Experience Support and research. Resolved issues with IOS Operating systems and systems failure analysis.

Utilized Apple Traveler for Ticketing system.

Provided customer service and end user support.

Administrative/Executive Assistant

Slot LLB, Lagos, Nigeria

May 2017 to May 2019

Make travel arrangements and reservations for all levels of states in the company

Book flights, cars, hotel, and dining reservations. Utilize ServiceNow for resolving customers problems and documenting solutions or escalating issues to appropriate departments

Utilizing Data management/ Record management, supporting file server/systems, MS Outlook, PowerPoint, Word, Access, Power BI, SharePoint, Excel spreadsheet

Assist the Executive level with all operations related tasks

Supply Chain management Data entry into SAP

Corrections Support Specialist

Texas DOJ, Houston, TX

Apr 2014 to Apr 2017

Supported existing systems: MS Word, Excel (tables, graphs, dashboards, pivoted table, and VBA) utilizing and supporting Jail tracker for all scheduling activities in the jail.

Installed, monitored, and troubleshoot Window Server, Windows 7/10, and Tableau remote connectivity, Microsoft Systems Configuration Manager (SCCM) Installed and configured, incident resolution, and Root Cause Analysis, desktop malware analysis, MS Exchange, Active Directory, MS Outlook, and SLA compliance. Installed, upgraded, troubleshot. Basic knowledge of SQL. Supported the remote control of jail cell doors and devices.

Utilized TCP/IP networking. LAN/SWAN, Wi-Fi, and network analysis with network devices - routers, switches, hubs, VPN, Firewall.

Administrative Assistant

Unilever, Lagos, Nigeria

Feb 2007 to Sept 2014

Assist with supply chain management. Answered all incoming calls and assisted with inquiries, tax preparation, and supported executives with daily tasks.

Arranged travel documents and processed hotel reservations. Helped staff resolve issues as regards to all traveling and documenting all the processes and transactions.

In charge of organizing business conferences, video conferencing/meetings, filing invoices, procurement, and other HR and IT related activities.

Inspect the company’s systems and check for resolutions and recommendations.

Utilizing Data management/ Record management, supporting file server/systems, MS Outlook, PowerPoint, Word, Access, SharePoint, Excel spreadsheet for calculating financial ratios and Budgeting, Customer service, preparing managerial personnel for meetings and events.

Engineering Technician

Agip Eni Oil and Gas Port Harcourt, Nigeria

Jan 2003 - Jan 2007

Measurements while drilling (MWD) from (Halliburton tool)

Collecting and ensuring data accuracy into the systems Data Analytic: Analyzing geophysical data and presenting activities. project team, Risk control and analysis, and taking record of daily geophysical activities.

EDUCATION

University of Lagos, Nigeria

Bachelor of Science, Mathematics – 2002

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