Patient Care Service Representative
Resume:
Rishana D. Nash *******.****@*****.*** 404-***-****
OBJECTIVE
Interact with customers/clients to provide information in response to inquiries about products and services, also, to handle and resolve complaints. Reliable, service-focused nursing professional with excellent patient-care skills gained through Nursing Aide Program and Clinical training. Compassionate and technically skilled in attending to patients in diverse healthcare settings. (BLS and CPR certified). AREAS OF KNOWLEDGE
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming SUMMARY OF QUALIFICATIONS
• Making Decisions and Solving
Problems
• Updating and Using Relevant
Knowledge
• Interacting with Computers
• Establishing and Maintaining
Interpersonal Relationships
• Resolving Conflicts and Negotiating
with Others
• Patient Care & Safety
• Diagnostic Testing
• Medical Terminology
• Electronic Medical Records
• Vital Signs & Patient Monitoring
• Medication Administration
• Privacy / HIPAA Regulations
• Patient Advocacy and Support
EMPLOYMENT HISTORY
Amazon - East Pointe, GA August 2019 - Dec 2021
Scanner/Closer
• Scanning packages, then loading to trailers
• Loading and unloading trailers
FedEx - Austell, GA
Loader May 2019 - July 2019
• Scanning packages, then loading to trailers
• Loading and unloading trailers
UPS – Atlanta, GA Sept 2018 - March 2019
Loader/Unloader/Scanner
• Loading and unloading trailers
• Scanning packages, then loading to trailers
Signature Healthcare – Marietta, GA May 2017 – May 2018 Certified Nursing Assistant
• Assist nurses (RN or LPN) in providing activities of daily living
• Care for multiple residents in the facility
• Observe Resident Rights
Rishana D. Nash *******.****@*****.*** 404-***-****
• Provide personal care and assistance with each resident o Bathing; dressing
o Feeding; Pass and pick up trays; Serve nourishments; Keep record of input and output
o Transfer to and from bed; chairs; or other locations in the facility o Assist to and from commode
o Keep incontinent residents clean
o Monitor and record bowel movements
o Pass and empty bedpans; urinals; emesis basins
o Reposition residents in bed or chair
o Assist in personal and dental hygiene
o Assist in ambulation
o Make beds; change linens
o Answer call bells promptly
UnitedHealthcare – Kennesaw, GA Nov 2016 – April 2017 Customer Service Representative
• Assist members with their daily healthcare questions
• Making one-time premium payments
• Being compassionate to the members needs
• Educating members on their premiums
• Remaining knowledgeable of day to day changes/updates in the system
• Answer calls, direct members to correct departments, if needed Ross Memorial Healthcare – Kennesaw, GA Oct 2015 – Oct 2016 Certified Nursing Assistant
• Assist nurses (RN or LPN) in providing activities of daily living
• Care for multiple residents in the facility
• Observe Resident Rights
• Provide personal care and assistance with each resident o Bathing; dressing
o Feeding; Pass and pick up trays; Serve nourishments; Keep record of input and output
o Transfer to and from bed; chairs; or other locations in the facility o Assist to and from commode
o Keep incontinent residents clean
o Monitor and record bowel movements
o Pass and empty bedpans; urinals; emesis basins
o Reposition residents in bed or chair
o Assist in personal and dental hygiene
o Assist in ambulation
o Make beds; change linens
o Answer call bells promptly
Rishana D. Nash *******.****@*****.*** 404-***-**** IBM – Smyrna, GA June 2013 – Dec 2013
IT Help Desk Support – Customer Service Representative
• Refer major hardware or software problems or defective products to vendors or technicians for service
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
The Sullivan Group – Kennesaw, GA Sep 2012 – May 2013 Administrative Assistant
• Answer phone calls and direct calls to appropriate parties or take messages
• Greet visitors and determine whether they should be given access to specific individuals
• Open, sort, and distribute incoming correspondence, including faxes and email
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work Verizon Wireless Call Center – Kennesaw, GA Nov 2011 – Sept 2012 Customer Service Representative
• Converse with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Check to ensure that appropriate changes were made to resolve customers' problems
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Carestream Dental – Atlanta, GA Nov 2010 – Nov 2011 Receptionist
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries EDUCATION
Southfield High School Aug 1996 - May 2000
Bowling Green State University Jan 2001 – Jan 2003
• Studied Criminal Law
Rishana D. Nash *******.****@*****.*** 404-***-**** Kennesaw State University – Continuing Education Jan 2015 – Apr 2015
• Certified Nursing Assistant, (CNA), Georgia
• 30 hours of Clinical Training (A.G Rhodes, and Northside Hospital, Canton) Walden University Aug 2021 - Current
• Business Administration
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