Customer Service Digital Sales

BRIAN K. THROWER

White Plains, NY ***** 803-***-**** *************@*****.***

Professional Summary

Goal-oriented Customer Service Manager with 25 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Knowledgeable salesperson skilled in communication and collaboration for best-in-class service.

Skills

• MS Office

• Project Organization

• Problem Resolution

• Relationship Development

• Inventory Management

• Visual Display and Merchandising

Work History

Digital Sales Specialist (DSC) 10/2021 to 09/2023

Charter Communications, Spectrum – West Columbia, SC Walked customers through Spectrum's mobile offerings and helped with their TV, Phone and Internet services. Boosted digital sales by developing and executing targeted marketing campaigns.

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Promoted TV, Internet, Video, Voice, and Mobile Packages to new and existing customers to get them the best value for their investment in Spectrum.

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Improved user experience on company website through responsive design updates and navigation enhancements, reducing bounce rates significantly.

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Rideshare Operator 07/2021 to 08/2023

Lyft And Uber – Columbia, SC

• Precision transportation operator, safely transporting clients to and from their desired destinations.

• Meeting and exceeding weekly goals.

• Building rapport with clientele.

Fullfilment Operator 11/2020 to 07/2021

Amazon Distribution Center – West Columbia, SC

• Established shrinkage control, selected 800 items for distribution per shift, and prepared merchandise for expedited shipping.

• Increased productivity interacting with various departments within the facility to ensure quality control, and customer satisfaction.

• Identified malfunctions or failures by routinely monitoring and analyzing equipment operations. Research Remediation Associate 06/2017 to 06/2019

Wells Fargo Bank Virtual Channels – Columbia, SC

• Managed over 35 escalated customer calls per day providing first call resolution to resolve problems.

• Verified information being provided for accuracy and integrity and researched the given data for ethical or other type violations.

• Applied excellent documentation practices when recording data for future reference. Phone Banker II 03/2014 to 06/2017

Wells Fargo Bank Virtual Channels – Columbia, SC

Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transaction

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Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.

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• Improved customer satisfaction by finding creative solutions to complex problems. Lead Sales Associate 05/2013 to 03/2014

Belk Department Stores – Columbia, SC

• Implemented new marketing initiatives to drive sales and improve overall performance.

• Reported sales data to upper management as directed.

• Studied product and local markets to adjust sales techniques and adapt strategies for optimized sales. Sales Consultant 02/2011 to 03/2013

CarMax Auto Superstores – Columbia, SC

• Identified car buying needs and built relationships with my customers to ensure complete satisfaction.

• Consulted with senior management to evaluate inventory and delivery needs, to meet customer demands.

• Worked with the sales team to collaboratively reach sales targets, consistently meeting and/or exceeding personal quotas. Education

Associate of Arts: Criminal Justice 05/2007

Midlands Technical College - West Columbia, SC

• Ranked in Top 10% of class

Associate of Arts: Business Administration And Management 05/1987 The College Of Westchester - White Plains, NY

• President's List Recipient

2015 and 2016 S.T.A.R. Performer Recognition

Wells Fargo Bank Virtual Channels annually selects the candidate that demonstrates outstanding and superior customer care.

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