Customer Service Team Lead
Resume:
Victoria Standard
Americus, GA *****
*******************@*****.***
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Energetic Cashier with [Number] years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport.
Skills
Shift Scheduling
Policy Enforcement
Complaint Resolution
Customer Service
Positive Attitude
New Hire Training
Online Order Picking
POS System
Heavy Lifting
Team Leadership
Store Opening and Closing
Cash Handling
Price Identification
Inventory Stocking
Credits and Refunds
Merchandise Packaging
Product Location
Employee Training
Problem Solving
Cleaning and Sanitizing
Honest and Ethical
Experience
June 2022 - July 2023
Circle K - Americus, GA
Cashier Team Lead
Answered customer questions and provided store information.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Processed payments promptly for customers to exceed productivity standards.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Inventoried stock and placed new orders to maintain supplies for expected demand.
January 2019 - January 2022
Smoots restaurant - Zebulon, GA
Manager
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Education and Training
June 2017
Homeschool Thomaston, Ga
High School Diploma
South Ga Technical College Americus, GA
Some College (No Degree) Medical Assisting
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