Organizational Development Thought Leader

ROBIN NATHANIEL COOK

**** *. **** **, #* • Arlington, Virginia 22209 • 571 / 257-7179 • *********@*******.***

ORGANIZATIONAL DEVELOPMENT / CHANGE AGENT / FACILITATOR / MANAGER

PROFILE

Organizational Development: Demonstrated expertise in strategic, cultural and process improvement. Expert in organizational innovation and creator of the Organizational “Molecular” Model. Designed and implemented solutions for performance improvement and leadership development in startups, government, turnaround and legacy organizations in service, manufacturing, retail, and non-profit sectors.

Change Agent: Analyzed, formulated and implemented culture change initiatives facilitating creativity, communication, improved morale and productivity. Incorporated values, objectives, culture, strategy and staff to produce internalized, tangible, innovative results.

Manager: Effective supervision of staff and external consultants. Conducted and implemented a strategic analysis of human resources needs based upon business objectives. Developed successful teams through staff selection, training, motivation, Coaching and recognition. Established and maintained internal and external relationships and networks, facilitating proactive problem resolution.

Facilitator: Designed and conducted leadership and staff skill enhancement training. Facilitated focus groups for new product/revenue development. Skilled trainer, coordinating enterprise wide service initiatives. Executed rollout communications meetings for senior executives.

REPRESENTATIVE ACCOMPLISHMENTS

Conducted an organizational assessment study of a 1,200 FTE Pentagon agency that identified gaps and included recommendations for developing an organizational change plan.

Led initiatives that took a major non-profit (36 locations; 5,000 employees) from 20 years in the red to 5 in the black; from 20 years of membership losses to 5 of double digit increases; more than doubled its budget to over $100,000,000/year; and more than tripled its number of people served to over 1,000,000/year.

Wrote strategic plans for 34 YMCAs with specific, measurable performance goals that tied to annual operating plans.

Trained staff of 34 YMCAs on customer listening.

Reduced production R & D time for a custom plastics extrusion company by up to 50% through knowledge management recommendations.

Substantially reduced error rates and increased accountability by developing job descriptions and procedures for a major messenger service. Significantly increased productivity through the design of a transfer point at the edge of downtown.

PROFESSIONAL EXPERIENCE

Organizational Development Consultant, Project Work October, 2008 to Present

• Designed and conducted organizational assessment and developed restructuring recommendations for an FAA sub-agency

• Key Personnel Q & A presenter for FAA contract proposal

• Designed and co-facilitated 3 day visioning/planning workshop for 50 GS14/15 staff of USDA agency

Organizational Development SME January, 2008 to October, 2008

Angarai International, Rosslyn, Virginia Security Clearance: Secret

• Completed an organizational assessment study (122 interviews) of a large Pentagon IT agency as part of a major organizational restructuring and IT implementation

• Designed and planned retreat for 80 people to facilitate the development of an organizational change plan

Organizational Development Consultant, Project Work 2001 to 2007

Chicago, Illinois

• Facilitated the creation of 2 Chaordic for-profit organizations

• Presenter at conferences, associations and businesses

• Created process map for a construction remodeling firm

Organizational Development Consultant, 2000

JigZaw Inc., Chicago, Illinois

• Created the organizational culture for a startup internet software company, including values alignment and team building

• Developed revenue producing culture change/innovation consulting packages

• Created the concept of an innovative new organizational structure, “The Hyperlinked Organization.”

Director of Local Planning 1992 to 2000

YMCA of Metropolitan Chicago, Chicago, Illinois

• Led corporate turnaround/culture change initiative for the largest YMCA in the world, with 36 locations in three states and 5,000+ employees

• Oversaw business and service initiatives that elevated revenue from a 20 year negative to a surplus for five consecutive years

• Researched, wrote and compiled environmental analyses, identifying new business opportunities and areas to improve market performance

• Facilitated focus groups, meetings and strategic planning sessions

• Developed measures of customer service improvements and designed/conducted customer listening training

• Co-designed and conducted creativity/innovation/visioning workshops

• Reshaped the organization into an entrepreneurial culture substantially increasing membership and program revenue

• Wrote the strategic plans for 34 of the business units

• Designed and conducted strategic planning training sessions for management staff

• Implemented strategic alliances to enhance program delivery

• Wrote proposals, presentations, and process documents for the CEO

• Instrumental in the YMCA receipt of the 1998 George Land World Class Innovator Award

ADDITIONAL EXPERIENCE

Management Consultant/Principal, R. Cook & Associates, Consultants, Chicago, Illinois 1981-1992

Program Compliance Monitoring Unit Supervisor, City of Chicago Department of Human Services, Chicago, Illinois

1974-1981

EDUCATION AND LEADERSHIP

Creating Chaordic Organizations 2000

Innovation University, Best Practices Fellowship (Full Scholarship) 1998-1999

University of Oklahoma, Norman, Oklahoma:

Master of Arts, Human Relations

Bachelors of Arts, Philosophy

Certificate: Organizational Development

Certificate: Facilitating Organizational Change

Certificate: Strategic Planning

Certificate: The Audit as a Management Tool

Presenter: Rotary One, Chicago

Presenter: The Innovation Imperative, Chicagoland Chamber of Commerce

Presenter: American Management Association Innovation Forum

Presenter: 28th Midwest Facilitators Network Conference

Presenter: Plexus Institute DC

Publications: “Lessons Learned From Innovative Organizations”, TannedFeet.com

Publications: “Lessons Learned From Innovative Organizations”, Organizational Development Network Practicing OD online magazine

Publications: 2 Papers Accepted, First International Conference on Human Resources Development in

Asia

Publications: 2 Papers Accepted, Association of Management/International Association of Management

2004 Conference

SECURITY CLEARANCE – INACTIVE SECRET

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