Front Desk Data Entry
Resume:
Shawn Wallace
Belleville, MI *****
*********************@***********.***
A artistic Telephone Interviewer looking to share her skills and compassion in a PEACEFUL ENVIRONMENT as a Telephone Interviewer, Data Entry Clerk or Customer Service/cashier. Work Experience
Telephone Interviewer
DATASTAT- POSITION-Ann Arbor, MI
February 2017 to September 2024
I worked for DataStat from February 2017 til September 24 2024 as a Telephone Interviewer making several back to back outgoing calls to hospital employees, doctors and the general public taking telephone health care surveys reading a script on the computer screen. I was very good at it, I have compassion and understanding and know how to calmly ask the question, listen and get the answers. I am currently looking for a peaceful environment to share my compassion with. Server/cashier
AU BON PAIN-POSITION- CYO SALAD-Ann Arbor, MI
February 2015 to September 2016
Clerk/cashier
DOLLAR GENERAL-POSITION
November 2013 to January 2015
Front Desk Clerk/night Auditor
SLEEP INN, MILAN,MI-POSITION
November 2012 to October 2013
Front Desk Clerk/night Auditor
QUALITY INN-Romulus, MI
August 2011 to October 2011
Office Manager
KEPHERA
June 2007 to January 2008
Assistant 1
MIDWEST MICROWAVE-POSITION- ADMINISTRATIVE
November 2003 to March 2007
Service, Clerical
VARIOUS TEMP AGENCIES
February 1996 to November 2003
Telephone Interviewer
DataStat-Ann Arbor, MI
Conducted several dierent types of health care surveys to the public/health care recipients; Recorded survey responses, refusals, or requests for callback times using DataStat code system.
Monitored and recorded while conducting surveys and followed strict protocol. Front Desk Clerk
Front Desk
Managed the front desk/hotel
Work with the public creating reservations; checking guests in and out; and assisting guests with relative guest service requests.
Completed nightly itinerary of tasks to be completed before shift end; Insured guests received requested wake up calls and breakfast orders; Performed room inspections;
Answered phones and ran the front desk while completing cleaning duties. Worked with keycard and wake up call machines;
Used software to conduct daily room reviews, room inspections, reservation activity reports, audit and Yahoo reports.
Completed all cleaning, laundry and breakfast duties as well as light maintenance. Used the following software: Dollars on the Net, Choice Advantage, Yahoo, Corporate Lodging and Property Support.
Front Desk Clerk/Night Auditor
Front Desk
Provided exceptional customer service- answering phones, scheduling room reservations. Assisted guests with bus transportation via Park and Ride services; Performed accurate cash/credit/voucher transactions, and insured register receipts and cash drawer balances at the end of day;
Coordinated guest arrivals and departures with housekeeping to insure rooms were prepped and ready to receive new guests.
Oce Manager
Customer and client service, telephones, liaison;
Data entry, filing, research, fax, mail, meal preparation, pet care and cleaning. Administrative Assistant/Part Time Purchasing and Engineering Clerk Answered 12-line dispatch system; greeted guests at the front desk. Maintained data entry spreadsheets, scanning, typing, filing, production, expediting, maintained purchase orders, and several miscellaneous tasks.
Clerical/Light Industrial/Hospitality
Johnson Controls
Held various long and short-term (temp agency) positions with companies such as: Johnson Controls, Pilot Industries, Recellular,
Washtenaw Mortgage, Great Lakes Environmental Research Lab, University of Michigan, and Ann Arbor News.
Held positions such as assembly, quality control, reception, research, Education
A.A.S. in EXECUTIVE SECRETARIAL
JORDAN COLLEGE
psychology, liberal arts
WAYNE COUNTY COMMUNITY COLLEGE
business
WASHTENAW COMMUNITY COLLEGE
Diploma
VILLAMARIA HIGH SCHOOL
Skills
• Telephone Interviewer
Data Entry
Detail Oriented
Front Desk Reception
Appointment
Scheduling/Expediter
Records Management
Strong Interpersonal Skills
data entry, customer service, inspection, trained other employees, secretarial, oce assistant, clerk and more.
• Pet Care
• Meal Preparation
• Clerical Experience
• Food Preparation
• Guest Services
• Laundry
• Cleaning Experience
• Caregiving
• Pet Grooming
• Interviewing
• Animal Care
• Home Care
• Research
• Administrative Experience
Contact this candidate