Front Desk Associate

BERNETTE THAGGARD

Fayetteville, NC ***** 910-***-****

**********@*****.***

Summary

Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction.

Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling

high-stress situations using appropriate responses.

Skills

© Hospitality services e Fluent in [Language] and [Language]

¢ Multi-Line Phone Systems ¢ Information Protection

© Office Administration © Guest Relations

Experience

Front Desk Associate, 09/2023 — Current

Hilton Hotels Corporation — Lumberton, NC

¢ Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions

to rooms.

e Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying

documents.

¢ Provided timely and accurate information regarding hotel services, amenities, local attractions.

© Collaborated with other departments within the hotel to ensure smooth operations.

Medical Transport Driver, 11/2021 — 09/2023

Nate's Transportation — Elizabethtown, NC

Inspected vehicles regularly for cleanliness and mechanical soundness.

Responded promptly to any requests from medical staff regarding patient care needs while en route.

Loaded wheelchairs into vehicles and secured them properly for transport.

Performed vehicle safety checks prior to each trip.

Communicated with dispatch personnel regarding changes or delays in schedules due to traffic or weather conditions

along route.

Maintained accurate logbook of all trips, including dates, times, locations, and mileage.

Followed established protocols related to patient confidentiality during transport.

Assisted ambulatory passengers in entering and exiting the vehicle safely.

Adhered to all applicable laws pertaining to transportation of patients, such as seatbelt regulations.

Provided safe and efficient transport of patients to and from medical appointments.

Assistant Manager, 11/2021 — 11/2022

Healthcare Services Group — Pembroke, NC

© Coordinated with other departments to ensure smooth flow of operations.

Supervised daily operations including scheduling shifts, assigning duties.

Assisted in the development of operational strategies to ensure efficient and productive operations.

Collaborated with management on developing strategic plans for achieving business goals.

Maintained up-to-date knowledge of company products and services.

Managed customer service inquiries and complaints in a timely manner.

Communicated regularly with customers to gain insights into their needs.

Ensured compliance with safety regulations and company policies.

PCA, 03/2021 — 06/2022

AAA Home Health Care — Lumberton, NC

© Managed household duties such as grocery shopping and errand running for clients who are unable to do so

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