Customer Service Pick Up
Resume:
Ronnie Hefner
Springfield, MA *****
***************@*****.***
Springfield,Massachusetts
01103
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Manager
2020 Laundromat - Springfield, MA
July 2021 to Present
Supervised employees on daily operations.Handled all customers complaints.Training and development of all employees. Inventory on a weekly basis.Development of all new clients.Delivery and pick up of linen. Laundry Aide
Vero Health & Rehab - South Hadley, MA
April 2020 to June 2021
Collected laundry and washed and folded linen.
Manager
Laundromax - Springfield, MA
August 2016 to March 2020
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Instruct staff on how to handle difficult and complicated sales.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Assign employees to specific duties.
• Enforce safety, health, and security rules.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• Review inventory and sales records to prepare reports for management and budget departments.
• Establish and implement policies, goals, objectives, and procedures for their department. Janitor
Vibre hospital - Springfield, MA
April 2014 to March 2015
• Service, clean, or supply restrooms.
• Gather and empty trash.
• Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
• Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
• Strip, seal, finish, and polish floors.
• Notify managers concerning the need for major repairs or additions to building operating systems.
• Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
• Set up, arrange, or remove decorations, tables, chairs, ladders, or scaffolding to prepare facilities for events, such as banquets or meetings.
• Clean and polish furniture and fixtures.
• Dust furniture, walls, machines, or equipment.
• Move heavy furniture, equipment, or supplies, either manually or by using hand trucks.
• Drive vehicles required to perform or travel to cleaning work, including vans, industrial trucks, or industrial vacuum cleaners.
Driver
Donut dip - Springfield, MA
March 2013 to May 2014
Obey traffic laws and follow traffic and transportation procedures.
• Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
• Report any mechanical problems encountered with vehicles.
• Verify the contents of inventory loads against shipping papers.
• Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations.
• Perform emergency repairs, such as changing tires or installing light bulbs, fuses, tire chains, or spark plugs.
Front Office Manager
Office Manager - Springfield, MA
February 1997 to January 2013
• Greet, register, and assign rooms to guests of hotels or motels.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check out process.
• Transmit and receive messages, using telephones or telephone switchboards.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Arrange tours, taxis, or restaurant reservations for customers.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Plan, schedule or supervise the work of other employees.
• Date-stamp, sort, and rack incoming mail and messages. Front Desk Clerk
Front Desk - Springfield, MA
August 1986 to November 1995
• Greet, register, and assign rooms to guests of hotels or motels.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check out process.
• Transmit and receive messages, using telephones or telephone switchboards.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Arrange tours, taxis, or restaurant reservations for customers.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Date-stamp, sort, and rack incoming mail and messages. Education
High school diploma
Skills
• Custodial Experience
• Operating Systems
• Laundry
• Cleaning Experience
• Vehicle Maintenance
• Customer service
• Time management
• Retail sales
• Office Management
• Delivery Driver Experience
Certifications and Licenses
Driver's License
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