Human Resources Employee Relations

DIANA RAMIREZ, MBA-CPC

Kennewick, WA *****

M:657-***-**** Email: *********@*******.*** LinkedIn:linkedin.com/in/dianaramirezmba

HUMAN RESOURCES / PEER COACH SUMMARY

Over twenty-five years of human resources experience in executive coaching, managing multiple site locations in manufacturing, dairy, healthcare, and hospitality with employee populations ranging from 187,000 – 95 employees.

PROFESSIONAL EXPERIENCE

New Era Staffing and HR Solutions, Renton WA December 2019 – April 2020

Human Resources Consultant

Contracted out to Puget Sound Educational Service District (PSESD) in the Human Resources Department processing full-cycle recruitment, new hire onboarding, benefits administration, performance management, employee relations, employment separations, employment verifications, reducing legal risks and ensuring regulatory compliance, and HRIS management full-cycle recruitment, new hire onboarding, benefits administration, performance management, employee relations, employment separations, employment verifications, reducing legal risks and ensuring regulatory compliance, and HRIS management. Support other duties and initiatives as assigned.

FitwellHR, LLC, Seattle, WA June 2019 – September 2019

Director of Human Resources

Contracted out to Mary’s Place in the Human Resources Department to lead employee relations, policy development and staffing of executive level positions. A 24-hour run organization with 9 - 11 homeless shelters, housing 50 – 250 guests a night. The goal is transitioning guests to permanent housing, job placement and resources.

Guardian Roofing and Pest Control May 2018 – March 2019

HUMAN RESOURCES MANAGER:

Collaborated with the leadership team to administer Human Resources policies and processes for this high Spanish speaking workforce and 95+ employees to include new employee orientation, terminations, benefits administration, safety, employee relations, and payroll. Management of workers compensation claims from DOI to RTW in concert with third party administrator (Approach).

Ramirez Career Consulting July 2015 – May 2018

HUMAN RESOURCES CONSULTANT: Working human resources management projects through agency contracts.

Contract role working for Best Friends Pet Care, Inc. through Randstad Professionals – Managed all benefits administration including, ACA: enrollments, terminations, cobra notices and census data.

Managed all FMLA and other leave requests, and Employee Relations issues as needed, 1,700+ employees.

Contract role working for LMI Aerospace through Resourceful HR – Managed HR/Payroll issues for the Auburn and Everett plant locations (190+ employees). Managed situational employee relations issues at site(s).

Implemented alcohol and drug testing program in accordance with federal contractor guidelines.

Functioned as site FMLA administrator in accordance with business processes/Investigate workplace injuries and near miss incidents, administer workers compensation claims process and coordinate light duty assignments.

The Boeing Company - 185,000+ total employees, over 19-Year Career, March 1996 – June 2015

HUMAN RESOURCES BUSINESS LEADER: Provided Human Resources leadership to Security & Fire Protection, Field Services, Information Technology, Employee Records, Call Center, Benefits, Staffing, Compensation and more.

Partnered with Managers, Recruiters and Compensation to process job offers, conducting pay analysis, vacation deviations, signing bonus, payroll issues, wellness checks, corrective action and FMLA.

Advised and counseled management on salary administration, promotion, and retention exercise process.

LEAD JOB/COMPENSATION ANALYST: Conducted focus groups for outdated job descriptions to ensure they identified current/future (“KSAO’s”) job families, utilizing MSWord, Excel, Gantt Charts, Survey Monkey, etc. while managing 24 compensation analysts to finish 3 yr. project on schedule per Beck Decree. Wrote Structured Interview Questions.

Lead Project for “Field Service Representatives” which experienced a 10% decrease in salary rate tables during the job rewrite process. This impacted the organizations’ ability to attract and retain candidates.

Utilized the Salaried Job Classification Maintenance Process increasing rate tables by 14% in Field Services.

GLOBAL STAFFING - REQUISITION MANAGER: Collaborated with management providing staffing solutions for critical skilled jobs, attending job fairs, extending on-the-spot job offers and managed over 250+ requisitions.

CAREER TRANSITION CENTER: Provided training and employment services to dislocated workers (hourly and salaried) impacted by reduction in workforce. Taught workshops, created newsletters and one-on-one resume job coaching.

EEO INVESTIGATIONS: Managed EEO Hotline and determined what area call fell into (i.e., Title VII, Inquiry, Human Resources, Ethics, ADR)

Collaborated with internal lawyers and outside law firms on class action lawsuit preparation

Conducted investigations on Inquiry cases, Input case data and corrective action into database, good for 1 year

FORMAL EDUCATION

Master of Business Administration (MBA), International Business, 2007

Northwest University, Kirkland, WA – International Track

Bachelor of Arts (BA), Organizational Management, 2003

Northwest University, Kirkland, WA – Voted Class Representative, four years in a row 1999-2003

Associate of Arts and Sciences (AAS), Medical Office Assistant, 1986

Columbia Basin College, Pasco, WA – Trained in front and back office medical procedures.

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CERTIFICATIONS

Certified Peer Counselor Certificate (standard) – WA State Health Care Authority (HCA) May 2022

oCrisis Services and De-escalation Certificate, WA State Health Care Authority (HCA) May 2022

Certified Professional Coach (CPC) - Employment, December 2011 (18-month program, 13 CEC’s) Jan. 2011

oInternational Coach Federation (IFC) and Invite Change, Edmonds, WA

Claims 101 Workshop (Workers Compensation), Master Builders Association, Tacoma, WA

Project Management Certificate (PM), George Washington University, Seattle, WA

"Alternate Dispute Resolution" Level B Certificate, The Boeing Company, Renton, WA

Human Resources Management Certificate (HRM), Seattle Central College, Seattle, WA

Ordained Minister in Good Standing, National Association of Christian Ministers, Greenville, SC

Registered Counselor, License No. RC00046766 (2003 – 2010), WA State Department of Health, Seattle, WA

INFORMATION TECHNOLOGY

HRIS: Total Access/Workday/PayNW/ADP/PeopleSoft/Ceridian Payroll, Taleo/Kenexa Payroll: Kronos/AS400/ E-Verify; Benefits: VSP, Delta Dental, Premera, Microsoft Office: Skype, WebEx, Badging systems and more.

ADDITIONAL CONSULTING EXPERIENCE

2002 to 2011

Employment and Training Administrator - (Workforce3One), Department of Labor

Grants - Reviewed and evaluated proposals in response to Grant Applications for H-1B Technical Skills Training Grants.

Job Coach - Quick Hire / Manchester, Inc., Contract with Department of Energy (DOE), Richland, WA.

Assessed displaced workers skills, assessed potential obstacles to employment, and developed strategies to overcome them (Fluor Hanford & CH2MHill, - Richland, WA).

Provided resumes writing services remotely for the Mound, Ohio facility.

Rewrote and performed edits to the 185 page Quick-Hire Career Development Manual.

Conducted career development workshops in résumé writing, interviewing skills, discovering hidden skills and talents, job search skills, and personal skills.

Provided on-the-job or pre-employment training, collaborate with employers (Tri-City area) to assess accommodations for the workplace, and identify retention services.

Documented and entered info into jobs database to show progress toward individual client’s employment goals.

LEADERSHIP

Pre-Management Selection Process (PMAP) passed an in person in-depth scored 5 Step assessment process to be eligible to apply for management positions. The Boeing Company, Renton, WA

Project LEAD Graduate, an in-depth leadership program focusing on recruiting, training, and connecting people of color to boards and committees of local non-profit organizations. Seattle, WA

oProject LEAD United Way of King County (uwkc.org)

PUBLISHED WORKS

Freelance Writer – Contributor to “Career" community for stickK.Com.(ten articles)

Contributor to “Gallery of Best Cover Letters”, 2nd Edition, by David F. Noble, JIST Publishing, Inc., Feb 2004

oGallery of best cover letters: Noble, David F. (David Franklin), 1935- : Free Download, Borrow, and Streaming: Internet Archive / Published works appear on pages 75, 342, 345, and 409

oSamples were selected from thousands submitted by professional resume writers like me!

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