Medical Records Customer Service
Resume:
Linda Soto
Tulsa, OK *****
***********@*****.***
Bilingual Eye technician for 9 years work in fast-paced environment handling confidential paperwork, administering medication and providing quality patient care. Fast-learning and enthusiastic about working in any type of setting. I have great customer service skills, also I am very kind, polite and driven to work and learn new things.
Work Experience
Board Certified Ophthalmologist and Fellowship Trained Glaucoma Specialist Glaucoma & Cataract Eye Institute, INC.-Fort Myers, FL July 2015 to Present
· Assisting the eye care team in providing treatment and care to patients
· Taking medical history, preparing files, and maintaining patients' records
· Explaining patients about the eye treatment, procedures and follow up procedures
· Performed screening and examination of patients
· Instructing Visual field, HRT II and OCT testing
· Electronic Medical Records and training staff members
· Appling Policy and Procedures with employees
· Medical records and assisting in auditing of records
· Insurance eligibility and insurance/ billing questions
· Dictation letters
· Co pays, account balances and bad debts
· Working with drug representatives and drop assistance program for patients
· Prior authorizations (Cover my meds)
· Cleaning and stocking examination rooms daily and ordering medical supplies Dental Assistant/Receptionist
Main Street Dental Care-Fort Myers, FL
February 2020 to December 2022
Head Housekeeping Supervisor
La Quinta Inn and Suites
February 2015 to June 2015
· Maintained work area in clean and neat manner
· Built and maintained productive relationships with employees
· Greeted customers promptly and responded to questions
· Set room schedule for every housekeeper daily
· Inspected each vacant room after cleaning
Certified Ophthalmic Eye Technician
Education
Cosmetology Graduate
East Lee County High School
Sunstate Academy
Glaucoma & Cataract Eye Institute, INC
Skills
• Team player
• Multi-line phone proficiency
• Able to lift 40 pounds
• Accurate money handling
• Bilingual in Spanish
• Merchandising
• Valid Florida driver's license
• Customer service-oriented
• Territory growth
• Computer-savvy
• Quick learner
• Reliable transportation
• Quick problem solver
• Excellent communication skills
• Flexible schedule
• General housekeeping ability
• Ophthalmology Experience
• Dental Assisting
• HIPAA
• Medical Scheduling
• Epic
• Medical Billing
• Dental Receptionist
• Insurance Verification
• Dentrix
• Employee Orientation
• Clerical Experience
• Medical Records
• Medical Imaging
• EMR Systems
• Learning Technology
• Vital Signs
• Medical Coding
• Management
• Office Management
Certifications and Licenses
BC/BE
Driver's License
CPR Certification
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