Customer Service Representative

ASHAKHEPERU COPELAND

804-***-**** ************@*****.*** 22407

Proven Customer Service Representative with a track record of enhancing customer satisfaction at Elevance Health. Excelled in problem resolution and data entry, significantly improving call handling efficiency. Skilled in Microsoft Excel and active listening, adept at transforming customer challenges into positive outcomes. Achieved notable customer service milestones by leveraging interpersonal and technical skills. professional summary

skills

• Customer Service • Active Listening

• Problem-solving abilities • Data Entry

• Call center experience • Computer Proficiency

• Call Center Operations • Problem Resolution

• Microsoft Outlook • Microsoft Excel

experience

CUSTOMER SERVICE REPRESENTATIVE

Elevance Health

Sep 2021 - Aug 2024

Tracked all incoming calls and emails

from customers using appropriate

software applications.

•

Used job-related software to complete

contract forms, prepare change of

address records or issue service

discontinuance orders.

•

Demonstrated excellent communication

skills, both verbal and written, in order

to effectively interact with customers.

•

Monitored daily performance metrics

such as call volume, wait times,

resolution times.

•

Jun 2019 - Sep 2021 CUSTOMER SERVICE REPRESENTATIVE Expected graduation 2025

Colorado Technical University,

Colorado Springs, CO

May 2019

James Monroe's High School

education

CUSTOMER SERVICE REPRESENTATIVE

Alorica

Recorded details of inquiries or

complaints to maintain up-to-date

records of customer interactions and

transactions.

•

Delivered personalized customer service

relating to questions and promptly

resolved basic problems on customer

accounts.

•

Recommended improvements in

products, services or billing methods to

prevent future problems.

•

Developed and maintained positive

relationships with customers by

providing timely, accurate information

and solutions to their inquiries or

problems.

•

CUSTOMER SERVICE REPRESENTATIVE

Target

Mar 2018 - Jun 2019

Handled customer complaints and

inquiries in a courteous and efficient

manner.

•

Greeted customers by name and

displayed respectful attitude, helping

develop rapport with customer base

and build lasting relationships.

•

Navigated multiple computer systems

and applications and utilized search

tools to find information.

•

Responded to telephone inquiries and

complaints following standard operating

procedures.

•

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