Front Desk Customer Service
Resume:
Christina Roberts
Arlington, TX *****
**********@*****.***
Front desk receptionist/insurance verification specialist with 17 years of experience providing friendly customer service and exceptional attention to detail, seeking position within the medical field to employ my skills and benefit a medical practice or surgery center. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Medical Office Specialist
Medical City Family Medicine / HCA / PSG-Grand Prairie, TX September 2023 to Present
Welcome patients
Collect current demographics including active insurance Collect necessary signatures
Collect any payments that are due including co pays and deductibles Verify patient insurance
Process authorizations for upcoming procedures
Process outgoing referrals
Schedule and reschedule patients as necessary
Answer phones and direct as needed
Medical Office Specialist
Austin Heart (HCA/PSG)-Austin, TX
November 2022 to Present
Check in all patients
Verify and collect all demographics
Ensure all appointments have necessary referrals and/or authorizations Collect copays and outstanding balances as necessary Schedule internal appointments and input testing requests into Leading Reach Confirm all new patient appointments, consults, and telemed appointments for the following business day Reconcile daily batch
Confirm Triple Vascular Screening letters have been correctly routed and sent to patient and care teams Input procedures into PMD report for doctors and midlevels for the following business day General office cleaning as needed
Front Desk Medical Receptionist
Family Healthcare Associates-Arlington, TX
June 2022 to September 2022
• Greet and check in patients
• Verify demographics including insurance
• Schedule and check out patients
• Collect all copays, co insurance, and outstanding balances
• Receive and distribute faxes and patient correspondence
• Verify insurance for eligibility and accumulations
• Adhere to all COVID-19 protocols
• Follow HIPPA standards
Referral Coordinator
Southeastern Plastic Surgery-Tallahassee, FL
January 2020 to October 2020
• Receive and register patient referrals from outside Dr's offices
• Contact patients and schedule with appropriate surgeons for specific procedures or evaluations
• Assure any needed insurance pre authorizations or referrals are secure
• Fill in for all front office positions as needed for appropriate staffing Clinical Staff Assistant / Receptionist
UT Southwestern Family Medical Clinic-Dallas, TX
July 2019 to November 2019
• Greet and check in patients
• Verify demographics including insurance
• Call patients on follow up call list and schedule
• Schedule and check out patients
• Collect all copays, co insurance, and outstanding balances
• Answer phones and direct incoming calls as needed
• Acted as liaison between patients, drug representatives and other medical offices and our medical staff Insurance Verification Specialist
Medical City Dallas ASC-Dallas, TX
June 2018 to April 2019
• Verify Insurance for scheduled procedures
• Calculate patient responsibility, such as copays, deductibles, and co insurance amounts
• Notify patients of estimated financial responsibility
• Negotiate financial payment agreements
• Work within all insurance industry laws and regulations
• Maintain patient privacy and ensuring confidentiality and complying with HIPPA Offering Manager
One Day Jewelry and Repair-Wichita, KS
February 2017 to December 2017
• Oversaw all jewelry associates throughout the company
• Priced and distributed all merchandise throughout five locations
• Performed all opening and closing procedures including cash control
• Oversaw jeweler and monitored quality control of all custom jewelry design Medical Receptionist
Heart of Texas Internal Medicine-Brownwood, TX
May 2004 to March 2015
• Greeted patients, ascertained purpose of visit and made appropriate accommodations for their needs
• Calculate patient responsibility, such as copays, deductibles, and co insurance amounts
• Verify patient demographics
• Maintain and follow up with patient recall list
• Work within all insurance industry laws and regulations
• Maintain patient privacy and ensuring confidentiality and complying with HIPPA
• Answered incoming calls and directed to appropriate staff members
• Scheduled and confirmed doctor visits, diagnostic procedures, surgeries, and medical consultations-
• Completed medical insurance verification, calculated copays, deductibles, and co insurance amounts
• Provided exemplary customer service
• Interviewed patients to complete demographics, medical histories, insurance, and any necessary forms
• Compiled and recorded medical charts, technical libraries and correspondence files Education
Diploma
Warren Hills Regional High School - Washington, NJ Skills
• Computer literate in Word, Excel, Internet, E-mail, and several industry specific programs, Excellent time management, ability to act as liaison between patients, family members, and physicians, Understand and practice the policies of HIPPA and OSHA within a medical practice, display welcoming environment for patients and family members while maintaining professionalism and attention to detail
• Customer Service Skills
• Scheduling
• EMR
• Microsoft Excel
• Outlook
• Sales
• retail sales
• Insurance Verification
• Medical Scheduling
• Medical Office Experience
• Medical Records
• Phone Etiquette
• Front desk
• Customer service
• English
• Medical Receptionist
• Medical Terminology
• Epic
• Multi-line Phone Systems
• Data entry
• Communication skills
• Computer literacy
• EMR systems
• Microsoft Word
Certifications and Licenses
CPR Certification
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