Data Entry Office Clerk
Resume:
Mary Goff
Secretary/Office Clerk
Casper, WY ****9
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Server/Expo
Village Inn-Casper, WY
September 2016 to May 2017
•Consistently provided professional, friendly and engaging service.
•Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
•Displayed enthusiasm and knowledge about the restaurant's menu and products.
•Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
•Set dining tables according to type of event and service standards.
•Addressed diner complaints with kitchen staff and served replacement menu items promptly.
•Quickly recorded transactions in MICROS system to deliver prompt service.
•Routinely cleaned work areas, glassware and silverware throughout each shift.
•Demonstrated genuine hospitality while greeting and establishing rapport with guests.
•Developed and maintained positive working relationships with others to reach business goals.
•Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
•Provided friendly and attentive service.
•Inventoried and restocked items throughout day.
Server
Parkway Plaza Cafe-Casper, WY
July 2016 to July 2016
to 07/2016 (let go due to lack of business)
•Addressed diner complaints with kitchen staff and served replacement menu items promptly.
•Set dining tables according to type of event and service standards.
•Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
•Displayed enthusiasm and knowledge about the restaurant's menu and products.
•Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Cashier/Floor Sales
Party America-Casper, WY
October 2015 to May 2016
•Greeted customers entering the store to ascertain what each customer wanted or needed.
•Described product to customers and accurately explained details and care of merchandise.
•Politely assisted customers in person and via telephone.
•Communicated with vendors regarding back order availability, future inventory and special orders.
•Provided an elevated customer experience to generate a loyal clientèle.
•Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
•Answered product questions with up-to-date knowledge of sales and store promotions.
•Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
•Greeted customers entering the store to ascertain what each customer wanted or needed.
•Described product to customers and accurately explained details and care of merchandise. Assistant Manager
LaFaive Oil Company-Pembine, WI
August 2012 to August 2013
•Promoted from Team Leader to Assistant Manager within two months.
•Managed staff of 10sales associates
•Reported to the district manager regarding all store and staff issues.
•Directed customers to store locations.
•Received customer payments.
•Greeted customers promptly.
•Totaled bills and calculated taxes.
•Described products and services in detail.
•Monitored areas for security issues and safety hazards.
•Assisted customers in selecting items based on needs.
•Created attractive displays to promote items.
•Reported security and service incidents to management.
•Completed purchases using Point of Sale systems.
•Collected and stored coupons.
•Trained new cashiers on procedures, customer service and sales techniques.
•Assisted on sales floor as needed to maintain service standards.
•Rotated and ordered stock as needed
•Monitored and managed gas sales/refills
Pretty-Scary.net -- online/website
Managing Editor, 2006 to close (2012)
•Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
•Produced entertainment and lifestyle news reports, music videos and commercials.
•Signed, developed and published high-quality online-content under supervision of head editor.
•Formatted text and graphics for blog posts, newsletters and other materials.
•Maintained consistent use of graphic imagery in materials and other marketing outreach.
•Collaborated with vendors to ensure style consistency with other marketing materials.
•Worked with internal clients to determine strategy and design for annual marketing campaigns.
•Generated computer graphics and page-layout software, graphic elements and photography. Health information management specialist
Wyoming Behavioral Institute-Casper, WY
June 2003 to November 2003
•Conscientiously reviewed medical record information to identify appropriate coding based on CMS HCC categories.
•Maintained and updated collections tracking spreadsheet to help organize payment information.
•Managed and updated donor information in databases.
•Updated patient financial information to guarantee accuracy.
•Prepared billing correspondence and maintained database to organize billing information.
•Reviewed medical records for completeness and filed records in alphabetic and numeric order.
•Obtained scanned records and uploaded them into the database.
•Organized forms, made photocopies, filed records and prepared correspondence and reports.
•Added new material to file records and created new records.
•Assisted with receptionist duties, file organization and research and development.
•Expertly transcribed medical reports for a variety of physicians in a hospital setting.
•Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
•Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
•Assigned appropriate medical codes with a 98 percent accuracy rate.
•Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
•Correctly coded and billed medical claims for various hospital and nursing facilities.
•Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
High Country Home Health -- 3131 Grand Ave. STE A, Laramie WY Administrative Assistant/Medical Records Clerk
•Directed guests and routed deliveries and courier services.
•Answered and managed incoming and outgoing calls while recording accurate messages.
•Opened and properly distributed incoming mail.
•Greeted numerous visitors, including VIPs, vendors and interview candidates.
•Helped distribute employee notices and mail around the office.
•Maintained a clean reception area, including lounge and associated areas.
•Organized all new hire, security and temporary paperwork.
•Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
•Correctly coded and billed medical claims for various hospital and nursing facilities.
•Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
•Assigned appropriate medical codes with a 86 percent accuracy rate.
•Conscientiously reviewed medical record information to identify appropriate coding based on CMS HCC categories.
•Expertly transcribed medical reports for a variety of physicians in a hospital setting.
•Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
•Entered information into the OASIS system efficiently and without errors.
•Prepared patient charts accurately and neatly for the clinic.
•Prepared patient charts, pre-admissions and consent forms as necessary.
•Adeptly managed a multi-line phone system and pleasantly greeted all patients.
•Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
•Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
•Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
•Professionally and courteously verified appointment times with patients.
•Scheduled appointments, registered patients, and nursing staff. Education
High School Diploma
Hot Springs County High School - Thermopolis, WY
1994
Skills
• 86 WPM (10+ years)
• Cash (10+ years)
• Cash handling (10+ years)
• Excel (Less than 1 year)
• faxing (Less than 1 year)
Assessments
Administrative assistant/receptionist — Proficient October 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
October 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Childcare skills — Proficient
October 2024
Tests early childhood education skills and the ability to build relationships with families Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
Excellent Problem Solver
Organized and efficient
Courteous, professional demeanor
Cash handling expert
Up-selling capability
Guest relations professional
Committed team player
Records Management Professional
Familiar with OASIS billing and coding
Office Management professional
Resourceful and reliable worker
Close attention to detail
Adept multi-tasker
Office support (phones, faxing, filing)
Excellent verbal communication
Typing (86 WPM)
Computer Software familiarity: Word, Excel, Notepad, Internet (SEO experience), Adobe, Paint Editing experience
Contact this candidate