Customer Service Data Entry
Resume:
William
Mounts
**.******@*****.**
m
Englewood, CO 80110
SUMMARY
Skilled in managing product fulfillment processes. Experience spans order processing,
inventory management, and distribution coordination with a keen focus on maintaining client
satisfaction. Strengths include problem-solving skills, ability to meet stringent deadlines, and
adaptability to fast-paced work environments. Notably contributed to improving operational
efficiency in previous roles through strategic planning and teamwork.
SKILLS
© Records Management © Goal-Oriented
© Continuous Improvement © Complex Problem-Solving
© Team Development © Microsoft Office
© Innovation and Creativity © MSWord, Excel, and Outlook
© Effective Leadership © Organizational Skills
© Training and mentoring © Kronos Workforce Payroll
© Recordkeepingsskills © Kronos timekeeping
© Process Improvement © Data Entry
® Schedule development © Attention to Detail
® Business Administration © Diversity training
EXPERIENCE
Fulfillment, Customer Service Superviso
Littleton, CO
Macys Department Store/ Jun 2016 to Mar 2024
© Evaluated existing procedures for pick, pack, ship operations and identified areas for
improvement.
® Processed returns efficiently in accordance with company policies and procedures.
© Established quality control systems to ensure that orders are accurately filled prior to
shipment.
© Trained staff members on proper packing techniques to minimize damage during
shipping
© Provided excellent customer service by responding to inquiries promptly and
professionally,
© Selected products and items from shelves and pallets for customer orders.
© Used handheld scanners to key in data for packages.
© Supervised and trained customer service staff to ensure excellent customer service
delivery.
© Resolved escalated customer disputes in a timely manner while maintaining good
relationships with customers
EDUCATION AND TRAINING
Some College (No Degree)
Phoenix Community Collage
Phoenix, AZ
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