Customer Service Administrative Assistant
Resume:
Ja’Near S. Aiken
Easton, PA 18042
***********@*****.***
Work Experience
Aetna CVS, Select Answer Team – Remote (May 2024-August 2024)
• Resolved account-related issues and answered enrollment question.
• Provided basic billing, enrollment, and service questions including urgent or pending enrollments, invoice requests, etc.
• Provided exceptional customer service to all clients. CMG of Easton, Administrative Assistant – Easton, PA (October 2023-Present)
• Maintain contractor relationships for construction projects.
• Assist project managers with subcontractor relationships.
• Responsible for payroll, invoice processing, and filing.
• Develop new client relationships with prospective clients for new and existing construction projects. Sentient Jet, Client Service Manager – Remote - Quincy, MA (March 2022-September 2023)
• Responsible for booking private flights for clients.
• Placed reservations for hotels and car services for clients.
• Managed international bookings and reservations.
• Responsible for flight planning for client trips. American Customer Care, Customer Service Agent – Remote - Montoursville, PA (November 2020 – February 2022)
• Responsible for customer service, sales, and the upsell of healthcare products.
• Handle many types of inbound customer service inquiries including phone calls, emails and live chats.
• Communicated with customers regarding billing issues, product questions, and technical support. Turkey Hill, Assistant Manager – Allentown, PA (March 2019 – November 2020)
• Open and/or close store following the proper procedures.
• Responsible for daily bank deposits, inventory management, lottery, and cash register.
• Supervise all employees in the Store Managers absence in a fair, consistent, impartial way, and in accordance with all EEOC guidelines.
• Check in all vendors and sign off on orders.
• Assist in ordering merchandise and supplies to maintain appropriate inventory levels and maximize sales without merchandise out of stocks.
• Complete all store paperwork daily utilizing Microsoft Office programs, such as Word and Excel.
• Provided superior customer service to all customers through gas transactions, lottery and store purchases. Speedway, Assistant Manager – Allentown, PA (November 2018 – January 2019)
• Open and/or close store following the proper procedures.
• Handled for checking in all vendors and signing off on orders.
• Responsible for inventory management, cash register, payroll, and employee schedules.
• Provided superior customer service to all customers through gas transactions, lottery and store purchases. Claire’s, Assistant Manager – Center Valley, PA (July 2018 – November 2018)
• Open and/or close store following the proper procedures.
• Responsible for inventory management, cash register, payroll, and employee schedules.
• Coordinate in-store special events
CitiTrends, Assistant Manager – Bethlehem, PA (December 2017 – March 2018)
• Ensured associates followed quality standards and adhered to cash management, cash register and customer service policies and procedures.
• Maintained visually appealing and effective displays for entire store.
• Consulted with customers on the latest styles and trends.
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Lehigh Valley Honda and Hyundai, Receptionist – Allentown, PA (June 2017 – September 2017)
• Greeted and welcomed guests in person and on phone; answered and directed inquiries to designated departments.
• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts
• Performed light data entry duties.
Dollar General, Assistant Manager – Allentown, PA (January 2015 – March 2017)
• Assisted and supported the Store Manager for the daily operations of the store.
• Ensured that standards and goals were being followed and achieved.
• Responsible for store inventory and merchandise movement.
• Provided administrative support such as answering telephones, filing, and light typing.
• Ensured customer satisfaction.
Buckle for Brandon, Administrative Assistant – Allentown/Philadelphia, PA (June 2009 – Present)
• Responsible for scheduling speaking engagements on safe driving for teens.
• Provide administrative support such as answering telephones, filing, and light typing.
• Assist with other administrative duties as assigned Activities
Greater Shiloh Church, Sunday Day Care Volunteer – 2002-Present
• Provided safe and fun environment for kids ages 2-4.
• Organize and supervise activities for Children’s day care during Sunday worship services.
• Prepare and organize snacks for children
• Change the diapers of infants and toddlers
Skills
Microsoft Office Programs: Windows, Word, Excel, PowerPoint Education
CareerLink/Manpower – Call Center/Customer Service Training – May 2012-October 2012 National Career Readiness Certificate – March 2012 Lehigh Carbon Community College – January 2008-May 2009
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