Customer Service Inventory Control

Kevin Anderson

Warehouse Logistics Supervisory General Labor Customer Service

SKILL HIGHLIGHTS

Knowledgeable to GMP, safety practices and training

Proficient in inventory control, planning and loss prevention

Ability to problem solve and troubleshoot situations successfully

Ability to work diligently and accurately under pressure

Energetic self-starter, quick learner and adaptable

Exceptional listening and communication skills

Work well independently or as a team member

Effective supervisory skills with various size teams

Efficient and effective in fast paced environments

Exceptional time management and customer service skills

Strong work ethic, punctual, reliable and dependable

Ability to work effectively with minimal supervision EXPERIENCE

Warehousing/Logistics

Operated equipment to move pallets, boxes and containers of stock

Coordinated, prepared and processed a variety of shipments; pull, pack, wrap and palletize merchandise

Performed audit counts for inventory control and planning

Create work orders for material handlers to ensure efficient productivity

Prepared bill of lading paperwork for shipping and receiving

Proficient in the use of Fourth Shift SAP software

Inspected items for damage and ensure quantities matched picking/packing paperwork

Proficient in use of pallet movers, forklifts, scanning and tracking equipment

Operated machinery performing various processes and output of product

Documents quantity, quality, type, weight, and value of materials/products to maintain accurate production and inventory records

Load and unload trucks with product, ensuring accuracy for deliveries

Utilized excellent communication and customer service skills when interacting and supervison of employees

Created and maintained safe working environment by maintaining work area and upholding safety regulations

General Labor

Collect product samples and prepare them for lab analysis, testing or quality assurance

Soldering using the through hole, surface, submounting, heat gun, and fine pitch methods

Check for voltage and currents using millimeters

Inspect materials, products and/or equipment to detect defects or malfunctions

Read blueprints and schematics to build structures for equipment and storage

Troubleshoot diodes, resistors, transistors and circuit boards

Operated all types of power and hand tools to adequately and effectively perform job at hand

Supervisory/Customer Service

Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement

Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction

Effectively scheduled staff to prevent customer service delays across all shifts

Conferred with customers regarding products and advised customers on types and quality of parts to purchase

4047 32nd Avenue

Kenosha, WI 53144

Phone: 414-***-****

*****************@*****.***

PROFESSIONAL SUMMARY:

Highly motivated, driven and ambitious

professional with over 25 years

experience in warehousing, logistics,

material handling and supervision.

Meticulous individual performing work

effectively and efficiently with a

positive attitude. Goal oriented and

dependable individual offering a

plethora of experience in a variety of

environments and over 20 years

experience operating various forklift

equipment. Possess great problem

solving abilities, excellent

communication and teamwork skills,

with track record of success in fast-

paced and challenging environments

and a proven ability to learn and adapt

quickly.

EMPLOYMENT HISTORY

Abbott Laboratories 11/2019-3/2024

Seda North America 6/2018-9/2019

Fire Brick Engineers Co. 4/2014-4/2018

AutoZone 1/2006-3/2014

EDUCATION

Rufus King High School

High School Diploma

Engaged in college classes toward college

degree

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