Customer Service Representative

Tremese Palmore

*********@*****.*** 202-***-**** Hyattsville, MD

SUMMARY

Seasoned financial professional with 20 years of experience seeking a Customer Service Representative role. Expert in budget management, scheduling, and operational enhancements to deliver high-quality service. Skilled in financial analysis, problem-solving, and maintaining meticulous records. WORK EXPERIENCE

NBC Auto Repairs, Kusherland Entertainment, Palmore Consultant and Business Services

Hyattsville, MD

Budget Consultant/Financial Project Manager Jan 2014 - Present

• Identify and solve complex problems affecting operations management and business strategies.

• Construct databases that enable clients to monitor their spending patterns.

• Facilitate budget management and operational enhancements to ensure high-quality customer service.

• Manage the acquisition of new client intelligence and safeguard the confidentiality of sensitive information. General Service Administration (G.S.A.) Washington, DC Budget Analyst Oct 2006 - Dec 2013

• Analyzed and prepared budget estimates and financial plans, ensuring meticulous tracking of expenses and adherence to fiscal policies.

• Conducted comprehensive monthly operational reviews to assess budget compliance and facilitate necessary financial adjustments.

• Trained project managers and enhanced budget processes through strategic collaboration with the Social Security Administration.

• Maintained and organized detailed financial records, contributing to the management of significant annual net income and federal government budget packages.

First Horizon Arlington, VA

Staff Accountant Jan 2006 - Oct 2006

• Reviewed and ensured audit compliance for inventory, accrued expenses, and accounts payable, conducting thorough financial analyses to project income and expenses.

• Analyzed and improved financial management practices, leading to minimized discrepancies and reduced expenses; produced quality documents and reports through advanced software proficiency. USA Today Alexandria, VA

Accounts Receivable Specialist Jan 2004 - Jul 2005

• Investigated and resolved billing discrepancies, ensuring corrective measures were in place for future prevention; managed the reconciliation and collection of delinquent accounts in compliance with company policies.

• Oversaw the accurate processing and distribution of 400 monthly invoices, handled bank reconciliations, and collaborated with teams for the timely posting of remittances; effectively monitored open accounts to mitigate financial risks and initiate collections.

EDUCATION

Mary Baldwin College

Some College

Staunton, VA

C.D. Hylton High School

High School Diploma

Woodbridge, VA

CERTIFICATIONS

CPR/AED/Certified Personal Trainer, Gov. Finance Officers Assoc. SKILLS

Billing Dispute Resolution • Statement Issuing • Investigative Research • Processing Adjustment • Posting Accounts Receivable • Invoicing • Coding Proficiency • Documentation Monitoring • Monthly Reporting • Budget Forecasting

• Compiling Data • Organization • MS Office • Communication • Customer Service

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