customer service Appointment confirmation judgment and decision-ma

Professional Summary

Skills

* customer service

* Appointment confirmation

* judgment and decision-making

• Organization Skills

• Appointment Confirmation

• Active Listening

Education

High School - 2023

Boiling Springs High School - Boiling Springs, SC

Work History

Reseptionist - October, 2022 to December, 2022

Great Clips - Boiling Springs, SC

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Confirmed appointments, communicated with clients, and updated client records.

• Kept reception area clean and neat to give visitors positive first impression.

Responded to inquiries from callers seeking information.

Assisted with onboarding new clients and securing paperwork completion.

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Collected and distributed messages to team members and managers to support open communication and high customer service.

Server - August, 2022 to September, 2022

Cracker Barrel Old Country Store - Spartanburg, SC

• Kept server areas clean and stocked to increase efficiency while working tables.

• Greeted new customers, discussed specials, and took drink orders.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Bussed and reset tables to keep dining room and work areas clean.

• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

• Bussed tables during busy periods to assist staff and quickly turn over tables.

• Folded napkins and prepared silverware sets to provide adequate supply for host station.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

• Answered customers' questions, recommended items, and recorded order information.

• Mantined order eticieny and accurace through clear comunication with kichen sat, earing numerous recommendaions from sutisfied

Helped customers with dietary restrictions, allergies and

intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

• Prineradicheds vents a decle ayment and ofered recipes to complete ransactions.

• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any Problems

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