Customer Service Business Operations

MCCONNELL, BOBBIE

417-***-**** ********@*******.***

OBJECTIVE:

• Driven and ambitious independent adjuster with recent training in the insurance industry and extensive customer service experience from running a business for over twenty years. Seeking an opportunity to leverage my skills and knowledge to contribute effectively to a dynamic insurance team that is committed to delivering exceptional customer service and client satisfaction.

Experience:

Owner/Operator, Hair Revue, Nixa, Mo

2004-2024

• Successfully owned and managed a thriving hair salon and boutique for 20 years, overseeing all aspects of business operations.

• Directed hiring, purchasing, marketing, bookkeeping, and financial management, including profit and loss analysis.

• Supervised up to six independent contractors and retail staff, ensuring smooth day to day operations.

• Achieved exceptional levels of customer satisfaction and retention through personalized service and quality care.

• Developed and executed effective marketing strategies, establishing a strong presence within the Nixa community.

• Drove sustained growth and profitability, continually enhancing business performance and customer engagement.

EDUCATION AND TRAINING:

• Texas license 40-Hour Training in Classroom & Exam MOCAT, August 2024

• Adjuster Training Program 40-Hour in Classroom, MOCAT, August 2024

• Professional Scoping & Xactimate 40-Hour in Classroom Training, MOCAT, August 2024

• State Farm IA Catastrophe Fire Estimatics Certification

• State Farm IA Fire Certification Policy Exam

• MO, Cosmetology January 1992

ALL-LINES TRAINING

• Completed MOCAT extensive licensing classroom training including reviewing notice of loss/policy to determine coverage and deductibles, industry terminology, licensing information, and customer satisfaction skills.

• Completed MOCAT Adjuster Training Course with practical policy, claim management, scoping and Xactimate training, identify damage and repair vs. replace, photo import + Annotate, sketch interiors, roofs, staircases, exteriors, and multi-story, and basic line-item entry. Licenses and Certifications:

• Texas All-Lines License # 3214684, August 2024

• Xactimate Level 1 Certification, August 2024

• State Farm Property and Estimatics Certification August 2024

• MOCAT Certification, August 2024

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