Early Childhood Customer Service

Marisol Alegria

407-***-**** ***********@*****.***

EXPERIENCE

**/** – 08/24 CVS / Deltona, FL. Stockton, CA

Shift Manager

Ensuring that the store’s merchandise is correctly stocked and displayed according to company standards

Monitoring the work of other employees on the team to ensure that they are meeting company standards and performing their jobs effectively

Providing training to new employees on their duties and responsibilities, including how to use equipment or software related to their job

Establishing and enforcing rules and regulations to ensure that the store operates smoothly and safely

Interpreting company policies and procedures to employees who have questions about their jobs or work environment

04/21 – 06/22 CVS / Deltona, FL

Care Concierge

Engaged, consulted and educated customers based upon the customer’s needs,

preferences and understanding of healthcare tools and resources to help guide the customer along a clear path to better healthcare

Utilized resources to assist customers in understanding components of the healthcare products and services

Handled customer service inquiries and problems via telephone, internet

Being the face of CVS to provide targeted, personalized service based on a general view of the customer

collaboration

02/12 – 03/21 United Methodist Children's Home / Deltona, FL

Certified Teacher Assistant

Created lesson plans on a weekly basis for early childhood development

Documented the students developmental progress with early childhood development tools

Ensured the classroom environment was safe and clean for student learning

Complied with all state, school, and class rules and regulations

Education:

Deland High School, Graduated: 1991 with High School Diploma

Daytona State College, Graduated: 2014 with Early Childhood Development Degree

Skills:

Bilingual Multitasker Customer Focused Goal Driven Task Organizer

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