Pick Up Customer Service

Theresa LaVoun *** Segovia Drive

Hollister, CA **023

*************@*****.***

831-***-**** cell

EXPERIENCE

Denny’s Restaurant, Gilroy, California - Server

January 2024 to May 2024

Well, working at Dennys I was trained on a newer POS system. I found it very easy to navigate. I worked approximately 5 1/2 to 6 hour shifts swing and graveyard 3 to 4 days a week typically Thursday, Friday, Saturday and Sundays.

As a server, it was my responsibility to bus our own tables which included but not limited to wiping down table, seats, refilling and wiping down, condiments, sweeping and mopping floors in our sections, filling and refilling drink orders, Serving our guest, their orders, preparing all desserts as requested. All to go orders, walkins, and phone as well as online orders through our website, through DoorDash and Uber eats Every servers responsibility to pack the orders, according to Uber, eats DoorDash and all health and safety requirements mandated Santa Clara County department of health.

Side work included; washing and slicing fruits, and vegetables. Preparing salad dressings, vanilla creams, defrosting, prepping, and refrigerating or storing dry goods and ensuring safe food handling at all times which included properly labeling perishable items by name, by receive date, by expiration date, when defrosted, prepped, stored, and the expiration date of the perishable item following all health department regulations. Changing out all high touch items such as lids, ladle, spoons, etc. Cleaning floors, windows, registers counters, chairs, ensuring the menus were clean and orderly each server was responsible to wrap 100 pieces of silverware for place settings each night they work. Ensure that my cash register had enough change, was counted correctly prior to my shift and at the end of my shift.

Communication and rapport with the cooks and other staff was essential. The majority of my coworkers, and our guests were Spanish-speaking only so I have learned several words and phrases to be able to communicate with my coworkers and our guests.

Weekly we were required to hit our quota of 150% of add-ons and meet our required sales for desserts, appetizers, soups, etc. I have met my required 150% every week except for two weeks during my tenure at Denny’s.

DoorDash, Gilroy/Hollister, California,— Delivery and personal shopper, Contractor

January 2023 to PRESENT

Via the Doordash app I shop for, communicate with, and coordinate pick up and delivery of customer’s pre ordered meals (hot and cold), and shop for groceries, personal items and packages. DoorDash offers three types of payments cash on delivery I must always carry a certain amount of SKILLS

Customer Service

Team Player

Organization

Health and Safety Hazard

Certification

OSHA 30 hour General

Industry Certification

Certified Notary Public

currency on myself I have change if needed. The second, is the Dasher Visa card where I am responsible for a preloaded Visa card at the time the order comes in the third is our online payment through the Dasher app. From time to time I missed ensure that I have cash on hand or credit on hand of my personal money in case there is a issue with the app or the Visa card to ensure the customers order is not delayed and goes through after the purchase, I submitted a copy of my receipt to DoorDash accountant and reimbursed the funds.

When communicating with our customers it's very important to maintain clear, timely and concise communication regarding pick up/delivery schedules, product information i.e. availability, price point and refund information. Most often I will receive additional orders up to four at a time for different customers either at the same restaurant or different restaurants, restaurants or the same customer at multiple restaurants so keeping the order and ensuring that it gets delivered to the proper customer is very important multiple orders at one time affect delivery time shopping time being able to clearly communicate those to all four customers that you have and that you’re shopping for is so they are kept in the loop of any delays that may occur due to shopping for multiple customers and/or pick up/delivery to multiple locations. Customers appreciate a positive text message or call if there are troubles regarding pick up/ delivery of your order.

I have maintained a 4.9 to 5.0 Customer Satisfaction Rating over the last year. I have maintained a 99% Completion Rate, an Acceptance Rate of no less than 94%, with a 91% On Time or Early Delivery Rate. Over the last year and a half, I have received 5 Star Customer Reviews with the exception of 3 that were found to be beyond my control. Tessa’s Professional and Household Services

Cleaning Services

July 2023 to Present

I provide house cleaning and organizational services. I also offer services such as running errands and caring for my client’s pets. As well as business services, I.e. notary service, transcribing documents, filing, etc mainly small independent businesses/owners.

Diocese of San Jose - Central Administrative Offices, San Jose

Insurance and Risk Manager

Diocese of San Jose - San Jose, CA

June 2016 to January 2023

• Attended quarterly loss run meetings with Third Party Administrators

(TPA) to review property, general liability, worker's comp, earthquake, fire, cyber, student and volunteer accident claims status, tracked progress, identified potential issues, reinforce expectations and objectives, and set clear action items.

• Planned coordinator and implementation of employee wellness program. Meet with Health Insurance Brokers to review the overall biometric health testing results taken by employees and plan and coordinate an annual wellness program based on the top three health concerns.

• Reevaluation of current TPA and Insurance Brokers for cost and level of service, as well as products and services related to tracking claims, assist in evaluating risk, employee safety training software. If needed, prepare and distribute Requests for Proposals for all lines of insurance, property, general liability, workers comp, earthquake, fire, cyber, student and volunteer accident) to Insurance Brokers and coordinate a panel interview.

• Obtained and prepared annual insurance applications for all lines of insurance as noted above for renewals.

• Performed incident/accident investigations for damage, theft, and/or injury according to claim submissions from our 52 churches, 26 schools, and 2 cemeteries to ensure the safety of our students, volunteers, employees, and visitors.

• Conducted ergonomic evaluations of employees' work habits and their work stations, made adjustments, ordered ergonomic items as required, and supported employees with training on ergonomics.

• Create and regularly updated the written programs as required by Cal/OSHA for the Cal/OSHA Injury

Illness and Protection Program (IIPP) and the Cal/OSHA Covid-19 Protection Program (CPP) perform mandatory employee training, track and report employee and contractor cases to Cal/OSHA per guidelines. Report and track student and teacher cases to the County Health Department.

Conduct onsite inspections and distribution of PPE and testing kits and resources.

• Review and ensure that all third party's i.e. contractors, entertainers/ment, carnival companies and charitable organizations that provided services and/or goods and/or in contract with or 90 locations have met our minimum insurance limits and requirements and those certificates of insurance are on file and renewed prior to expiration.

• OSHA Certification 30-Hour General Industry Training

• Update internal Emergency Response Guidebook. Review and practice various scenarios, earthquake and fire drills, active shooter training, with employees throughout the year.

• Coordinated CPR, First Aid and AED training for employees that have been appointed safety officer at our schools, churches, and cemetery and key volunteers.

• Created, implemented, updated Volunteer Activities - Insurance and Risk Management Best Practices.

Colonial Inn Restaurant, San Jose — Hostess / Wait Staff July 1989 - July 1997

Greeted and managed the front of the restaurant. Ensured customers were seated in a timely manner and informed on wait times. Received, processed and prepared “to go” orders and ensured timely pick up and delivery times.

Processed cash and credit credit card tickets.

Maintained cleanliness of restrooms, lobby, bused tables and replenished all supplies accordingly throughout the day and at the end of my shift. Work Reference

Laurie - Denny’s Hiring Mgr. -Retired

831–431-9899

Laurie was my hiring manager as well as my direct supervisor while working at Denny’s. Laurie is now retired, but was the only manager I worked with and was trained by, while I was employed at Denny’s. Tanya Andersen - Client of Tessa’s professional and household services 925-***-****

Tanya has been a client for approximately six months and will speak to my promptness, my honesty, and customer service skills.

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