Service Technician Manager
Resume:
EDWARD (ROB) WISSLER
SKILLS
• Troubleshooting
• Team Management
• Friendly, Positive Attitude
• Self-Directed
• Critical Thinking
• Tech Inspector for RARA
• Automotive Builder
Assisted and organized Child Seat
Safety inspections
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• Industrial teacher of year
• Member of NATF Board (UAA)
Teacher with Matanuska-Susitina
Borough School District
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CERTIFICATIONS
• Type M Teaching Certificate
• OSHA Certified
GM Service Technician/Service
Manager Trained
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University of Automotive
Management-Dealership management
development
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Official Tech Inspector for RARA Air
Races
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• ASE Master Certified Technician
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
WORK HISTORY
December 2021 - January 2024
Service Manager Swickard GM Palmer (Purchased From AK Sales), Palmer AK
January 2007 - December 2021
Service Manager Alaska Sales And Service, Palmer AK September 1999 - May 2017
Automotive Instructor Matanuska-Susitna Borough School District, Wasilla, AK
Duties did not change from the company purchase from Alaska Sales & Service to Swickard GM of Palmer
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Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
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Collaborated with Parts Dept & Auto Body Shop to ensure client's needs are handled timely and with quality control.
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Collaborated with the Accounting Department to ensure accuracy and timeliness.
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Maintained safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
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Managed team of technicians, ensuring timely completion of projects and high-quality workmanship. Assist technicians completed repair when needed.
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Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
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Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
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Monitored service staff performance and provided feedback for improvement.
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Met with customers to discuss service needs and offer available solutions.
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Established performance goals for employees and provided feedback on methods for reaching those milestones.
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• Implemented strategies to increase customer service satisfaction ratings. Directed team to meet or exceed financial and other performance metrics as assigned by Dealership Owner & General Motors
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Facilitated student-led projects that encouraged teamwork, problem- solving, and hands-on learning experiences within the automotive field.
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Implemented safety protocols in workshop setting, reducing accidents and injuries among students.
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Developed software content, study aids and handouts for industry professionals.
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CONTACT
Wasilla, AK 99687
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Bold Profile
January 2000 - December 2007
Service Technician/Shop Foreman Alaska Sales & Service, Palmer, AK April 1995 - December 1999
Service Technician/Shop Foreman Valley Motors, Palmer, MA October 1993 - December 1994
Service Technician Tony Chevrolet, Wasilla, AK
Organized networking events connecting graduates with local employers, improving job placement rates for program participants.
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Enhanced student understanding of automotive systems by incorporating hands-on activities and real-world examples.
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Maintained laboratory with equipment, tools and supplies to meet course needs.
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Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
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Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
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Trained and coached students for competitions such as Skills State Competition
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• Prepared lesson plans and class curricula to meet instructional targets. Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
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Established strong relationships with vendors, facilitating procurement of high-quality parts at competitive prices.
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• Wrote and revised maintenance procedures.
Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
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Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
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Explained diagnostic findings to customers and outlined repair or service options.
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Inspected, evaluated and calibrated electrical and mechanical systems and components.
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Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
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Managed maintenance activities, supervised staff, and inspected equipment.
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Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
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Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
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• Purchased from Valley Motors, duties remained the same Maintained accurate records of service calls and customer interactions for training and accountability purposes.
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• Wrote and revised maintenance procedures.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
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Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
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• Lead Service Technician
• Promoted to Shop Foreman/Technician
• Worked as an apprentice with lead technicians
• Technician
• Left this position for better opportunities at Valley Motors EDUCATION
September 1993
Associate of Science
Denver Auto & Diesel College, Denver, CO
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