Customer Service Administrative Coordinator

Nickie L. Melton

**** ***** ******* *****, **** *202– 704-***-**** – ************@*****.***

Objective

To obtain a diversified position that offers challenges and opportunities for professional growth.

Experience

Administrative Coordinator (Respiratory Therapy)

UNC Health, Chapel Hill. NC

02/21/2022-Present

•Director Support

•Assistant Director Support

•Department Staff Meeting

•Department Email Distribution Lists

•Department share Point Site

•Employment

•Requistions

•Offers

•Interview Coordination/Scheduling

•Taleo

•Employees

•Corrective Action Forms

•HRx Position Action Forms

•Employee Spreadsheet

•Supervisor Mapping

•FMLA

•HRx Position Action Forms

•Report

•Travelers

•Recruitment

•Offers

•Credentialing

•ShiftWise

Staff Assistant (MRI/cardiology department)

Duke Medical Center, Durham, NC

June 2006 –February 2022

•Maintain physician’s calendar of all activities.

•Establish priorities for consults, meetings and appointments.

•Make travel arrangements and reservations.

•Manage Qgenda schedule.

•Managing medical records for doctor’s clinic

•Prepare financial transactions including accounts payable check requests, travel and miscellaneous reimbursement requests, process credit card reimbursements.

•Maintaining shipping and receiving

•Schedule/cancel clinics

•Epic template management

•Schedule meetings

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Medical Secretary (cardiology department)

Duke Medical Center, Durham, NC

May 2006 – June 2006

•Administrative and clinical support for the physician extender team with administrative needs to include answering incoming calls.

•Directing calls to the appropriate staff, maintaining patient records, locating records from outside physicians, creating new records as necessary for clinic, preparing charts for clinics.

•Scheduling clinic appointments through the IDX system,

•Transcribing patient correspondence.

•Faxing and preparing in-patient census for the Cardiology Rounding Team.

Office Supervisor

JAREH HEALTHCARE, INC, Durham, NC

January 2004 – February 2005

•Responsible for answering multi-line phone system.

•Filing, completing paperwork,

•Supervised 50+ CNAs, perform Medicaid verification and maintained payroll.

Customer Service Representative

Central Carolina Bank, Durham, NC

June 2003 – January 2004

•Answer queries of calls regarding customer accounts.

•Perform duties such as faxing documents, maintaining client files.

Supervisor, Reservations Department/Reservationist

DIVI Resorts, Durham, NC

April 2001-September 2002

•Supervise and train personnel.

•Process insurance claims for the company.

•Provide exceptional customer service,

•Assist with incoming calls, filing and accountability.

Office Assistant/Driver

Burlington Express, Durham, NC

October 1998-April 2001

•Assist dispatchers with daily paperwork for drivers.

•Provide exceptional customer service.

•Answer incoming calls and file daily paperwork. M

•Maintain accountability of all pick-up and deliveries of express air freight in a timely manner to ensure the successful operation of the company.

School Bus Driver

Durham Public Schools, Durham, NC

December 1997-October 1998

•Supervise and perform safe transport of children to and from the school facility on a daily basis and timely manner.

•Perform and record daily vehicle inspections for safety.

•File paperwork daily for adequate record keeping.

Assembler/Data Entry Operator

IBM, Durham, NC

September 1996-1997

•Testing and assembly of PC boards for distribution to different facilities.

•Perform bar coding on all boards for identification of the IBM Computer system.

Education

Durham High School, Durham, NC

•Diploma 1990

Piedmont Community College, Roxboro, NC

•Business Administration. January 2000-2001

•Medical Terminology, December 2010

Skills

Microsoft Word, Works, Excel, Lotus Notes, IDX, Access, Web research.

References

References are available on request.

Contact this candidate