Customer Service Human Resources

Keara Fulton

Ph 541-***-**** · *****.********@*****.***

PROFESSIONAL SKILLS

Management

Hired and trained all new employees on all policies, procedures, products, and sales products

Provided and encouraged all staff to give the best possible customer service by educating and leading by example

Managed a team of five employees. Responsible for scheduling, monthly meeting, and training

Managed all social network portals. (Facebook, Yelp, Pinterest, etc.) Sales & Client Development

Involved in community outreach and promotions in order to build business and new cliental

Assisted clients/customers by determining their needs and going above their expectations to ensure complete satisfaction and retention

Resolved all customer complaints quickly and efficiently

Sell supplemental health insurance to employees through large brokered accounts Operations/Logistics

Prepared all required paperwork, including forms, reports and schedules in organized and timely manner

Follow open and closing procedures; cleanliness and sanitation guidelines

Control cash, safe funds, and petty cash

Human Resources

Resolved all human resource issues in a timely and professional manner, partnering with HR when necessary

Continually evaluated the performance of each associate and provided constant feedback to ensure results

Made employment and termination decisions solely Food & Beverage Service

Eight years in the food and beverage industry

Created and executed specialty cocktail menus and updated seasonally

Ensured that all drinks were consistently prepared and served according to the bar recipes, proportions, and serving standards

Kept master wine and liquor list updated with pricing, vintage changes, and new products

Monitored daily comps and large party gratuities Event Planning

Jointly developed, planned and carried out marketing, advertising, and promotional activities and campaigns

Scheduled labor as required by anticipated business activity while ensuring that all positions were staffed and as needed while keeping labor costs met

Met with each client and planned catering, decorations, layout, music

Produced proposals and handled deposits and payments

Setup and hosted events held at venue; wine/liquor, non-profit, fundraisers, fashion shows, art exhibits, etc.

Crowd control for 200 person occupancy

WORK EXPERIENCE

Dust Bunnies LLC, Business Owner, Las Vegas NV March 2018 - Current Lik USA, Art Consultant, Las Vegas NV July 2017 - February 2018 Limitless Cleaning, Housekeeping, Las Vegas, NV March 2016 – July 2017 Linqs, Marketing and Communications, Costa Mesa, CA July 2014 – February 2016 Colonial Life, Benefits Counselor, San Bernardino, CA May 2014 – July 2015 The Lady Silvia, General Manager, Las Vegas, NV August 2011 – March, 2014 Humana, Guidance Center Coordinator, Las Vegas, NV April 2011 – April 2013 The Rockhouse Bar & Night Club, November 2006 – November 2010 EDUCATIONAL BACKGROUND

Mohave High School 1996-1999

High School Diploma

Nevada State College 2008-2010

Arizona State University Current

Online

Currently working on Bachelors of Psychology

COMPUTER SKILLS

Proficient in Microsoft Word and Excel

WPM 45+

Multiple POS Systems

ACCOMPLISHMENTS -Nevada and California State Life and Health Insurance License Trained in Accidental, Disability, Term Life, Cancer Assist, and Group Medical Bridge Products

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