Human Resources Senior Manager
Resume:
ERIN OTTO
Human Resources Director / Senior Manager / HRBP
1-732-***-**** ****.****@******.*** https://www.linkedin.com/erinotto Flemington, NJ
PROFESSIONAL SUMMARY
Results driven HR professional with extensive experience managing a full spectrum of strategic Human Resources functions, systems, and programs. Proven track record of developing and implementing HR initiatives to drive organizational success. Expert communicator – will resolve conflicts and negotiate positive outcomes. RELEVANT EXPERIENCE
Senior Manager, Human Resources 07/2019 - Present
National Kitchen & Bath Association (NKBA/KBIS) Bethlehem, PA Industry: Nonprofit Global Trade Association
Head of HR Department reporting to CFO.
Created and implemented an Employment Brand committed to attracting and retaining a diverse and creative staff that honors individual experiences, perspectives and unique identities in a fast-paced tech / digital marketing forward environment. Implemented new benchmarking for Total Rewards, compensation and performance management structures, reducing disparity by 20%, enhancing employee satisfaction and retention, while maintaining equity.
Designed, implemented, and managed a fully comprehensive, sophisticated, and modern benefits package to lead the employment brand's competitive edge in the market. Certified as a ‘Great Place to Work’ (2019-2024).
Reduced HR complaints / claims by 100% from year 1 through remaining tenure, demonstrating effective conflict management, coaching, communication and process controls.
Successful track record as a true business partner, collaborating with Leaders / Stakeholders to strategically achieve organizational initiatives and support talent management through the employee lifecycle; increasing headcount by 25%. Implemented successful changes to Payroll & Employee Infrastructure, bringing about increased operational efficiencies.
Director of Human Resources 01/2017 - 06/2019
JNET Communications LLC Warren, NJ
Industry: Telecommunications / Fulfillment / Construction Head of HR reported to CEO.
Directed, lead, and evaluated the strategic and tactical execution of all corporate and field Human Resources strategies, processes and solutions to align with the business requirements.
Engaged with the executive leadership team to enhance operational efficiencies, professionalism, align talent and business strategy and best practices. Managed an HR team of 20 professionals including managers, generalists, payroll and administrators, across all of US, Canada, Puerto Rico and Mexico, supporting over 150k employees.
Developed and implemented a talent management strategy that led to a 58%+ reduction in turnover and increased employee engagement scores. Enhanced workforce performance and achieved organizational business results by providing disciplined focus on Human Resources scorecard metrics and measures. Lead all succession planning for the businesses by linking performance, competency, and work experience to identify career path opportunities to maximize employee retention. Managed the full HR infrastructure and employment lifecycle by overseeing the delivery of HR metrics, vendor management, operational initiatives, communications, and employee programs.
Directed all legal compliance, reporting, investigations, negotiations, communications and initiatives through partnership with legal counsel. CORE COMPETENCIES
Organizational Development
Develop and implement employee
centric corporate environments
that emphasizes core values,
learning mindset, and inclusivity.
*Established a Core Value initiative
including a peer recognition
program for culture contributors.
HR Operations
Develop, implement, and manage
the entire HR function including
policies & procedures, employee
handbooks, metrics, analytics,
records maintenance, reporting,
and vendor management.
Regularly conduct research and
analysis of organizational trends
including review of reports and
metrics from HRIS / Talent
Management systems, best
practices, regulatory changes, and
new technologies.
Compensation & Benefits
Design, Implement, Administer
competitive total compensation
initiatives and packages, including:
Payroll, Health Plans, Commission
& Bonus structures, Retirement
Plans, Paid Time Off p grams, FSA,
HSA, Life, STD, LTD, Supplemental
Voluntary plans, Employee
Discounts, Savings & Perk
programs, etc.
Compliance
Oversee compliance of all legal and
government reporting
requirements including EEOC,
ERISA, DOL, ACA, COBRA, FLSA,
FMLA, OSHA, ADA, HIPAA, Leave
Laws, Federal, State, and Local
mandates, Paid Leave, Disability,
Workers Compensation, DOT,
Bureau of Labor Statistics, 5500 &
Nondiscrimination Testing, etc.
Legal
Manage all investigations,
negotiations, communications, and
separations, through partnership
with legal counsel. Maintain
current industry trends through
study of legislation, employment
law, compliance, arbitration
decisions, and case law to ensure
business practices are ethical and
legal.
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RELEVANT EXPERIENCE
Director of Human Resources, Health & Safety
(Head of HR)
10/2009 - 01/2017
Creter Vault Corporation Flemington, NJ
Industry: Manufacturing / Construction / Retail (Federal Contractor) Head of HR, reported to CEO / President.
Engaged with the executive leadership team to establish operational efficiencies, consistencies, workforce planning, business strategy and best practices. Managed the process and selection of all benefits, compensation, payroll, wellness and incentive programs.
Partnered with brokers and TPA’s for benefit program renewal process and open enrollments.
Conducted classification/ compensation studies and make recommendations: job analysis, salary studies and job classifications.
Administered change management initiatives, workflow analysis and audits. Researched, coordinated and implemented software programs including: Timeclock Plus system; Paychex; APD; HROnline HRIS programs; Tatems program for DOT maintenance tracking; XATA Turnpike for DOT EOBR requirements; Risk Management Software. Created and Implemented HRD programs: Onboarding, performance management, harassment / discrimination / sensitivity / diversity training, time management, etc. Regional Human Resources Manager 01/2008 - 09/2009 Aerolsoles, Inc. Edison, NJ
Industry: Retail / Consumer Goods / Manufacturing
Privately owned business operating as women’s retail shoe stores with national and international markets. Managed Eastern / Midwest US states. Reported to Executive SVP of Human Resources.
Coordinated implementation and changes of services, policies, and programs. Implemented new SKU sales and inventory program and training in all stores within the company.
Created and Implemented HRD programs: New hire, performance appraisals, harassment, discrimination, sensitivity training, diversity, time management, etc. Facilitated an employee-oriented company culture that emphasizes quality, continuous improvement, customer service, and high performance. Implemented and support consistent use of Employment Handbooks / Training Manuals and Operations Manuals.
Facilitated effective Risk Management, Safety and Asset protection programs. Developed and implement revenue and expense forecasts for the Region, including short and long range growth plans.
Established and managed pay equity/grades based on skill categories and demographics for employees.
Coached Sr. Management / Supervisors on coaching, effective communication, motivation, and performance management.
Conducted investigations related to fraud, theft, harassment / discrimination and worker’s compensation claims; made recommendations to the legal department and executives. Reviewed & reacted to business needs; planned vs. actual, trend vs. flow, working directly with executives/ managers/ corporate/ buyers/ planners/ vendors. Human Resources Business Partner /Consultant 03/2007 - 01/2008 Julie Grinnel Publishing Company Durham, NC
Industry: Publishing
UK based publishing company for monthly distribution of lifestyle magazines – ‘Living Spirit’. US operations based out of Durham, NC with coordination with London employment laws. Researched, designed and implemented the Benefits & Total Rewards program packages, payroll systems and established employer tax accounts. Conducted classification & compensation studies: job analysis, salary studies, job classifications, and recommendations.
Implemented Learning Management programs, new hire forms, performance appraisals, policies and procedures.
Partnered with the publisher to create an employee-oriented company culture. Designed Employment Handbooks / Training Manuals / Operations Manuals. EDUCATION
Business Management 08/1989 - 05/1992
Purdue University
CORE COMPETENCIES
Strategic Partner / Advisor
Direct, lead, and evaluate the
strategic and tactical execution of
all corporate and field HR
strategies, processes and solutions
to align with the organization's
overall business objectives. Provide
organizational consulting to
leadership teams in developing key
people strategies in support of the
business segment objectives. Lead
the transition of organization's
change management initiatives.
Workforce Planning
Analyze and forecast staffing
supply and demand; create and
manage recruitment strategies,
onboarding and other processes to
attract and retain talent.
CERTIFICATIONS
Human Resources Management
Certification
Duke University
PHR Certification
SHRM
Certified Great Place to Work
2019-2024
Certified CPR / AED
American Red Cross
2023- 2025
30 Hour - General Industry
OSHA
TECH SAVVY
MS Office Suite, macOS, Google
Suite, Sharepoint, PowerPoint,
Keynote, HRIS & HCM
Technologies, ATS & CRM
Software, Slack, Concur, Asana,
Salesforce, Agile, Lean, Paycor,
ADP, Paychex, Workday,
Rippling, Oracle, Monday, PEO,
EOR, DOL reporting systems:
EOBR - Tatems, XATA Turnpike
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