Data Entry Customer Service

Garland, TX ***** 214-***-**** **********@*****.***

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ANGELA GARCIA

PROFESSIONAL SUMMARY

Experienced Office Management and customer service Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

SKILLS

Communication and Interpersonal Skills

Strong Work Ethic

Effective Multitasking

Professional telephone etiquette

Conflict Resolution

Organization skills

Data Entry

Telephone skills

Time Management

Training and mentoring

Quality assurance expertise

Attention to Detail

WORK HISTORY

PERFORMANCE ADMINISTRATOR 12/2021 to Current

Steward, Richardson, TX

Scheduling appointments,

Scheduling for many practices in different states online or with practices,

Going over medical termology,

Dialer system

Answering questions about the appointments,

Ten keys, Data entry,

Ability to work alone on projects,

Documenting,

Being hippa complaint over the phone

knowledge of Ecw, Athena, inovacer, Microsoft teams, salesforce, cisco, excell, outlook

CHECK OUT/ BILLING DEPARTMENT 05/2019 to 08/2020

Howsden dermatology, Garland, TX

Scheduling surgery's and follow up appointments, checking in patients and checking out patients,

Scheduling for two Dermatologist,

Pulling and making new patient charts,

Identified opportunities to streamline processes and improve office operations and efficiency.

Answering billing questions,

Answer and Direct phone calls,

Insurance knowledge, Ten key,

Collecting copays or deductible,

The coding of cpt codes and diagnosis,

Faxing medical records

Knowledge of Intergrity, word, outlook,fax machines, copier

RECEPTIONIST 08/2017 to 05/2019

Comprehensive orthopaedics and rehabilitation, Richardson, TX

Scheduling appointments,

check in patients and check out, Scheduling for two orthopedic doctors, and two physical therapist, also massage therapist,

Putting in intake forms, verifying insurance,

Efficient with high level professionalism and confidentiality,

Ability to work independently,

Attention to detail

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with patients, and updated patients records.

Answered phone promptly and directed incoming calls to correct offices.

Knowledge of Mc office, word, excel, outlook, Availity, athena

Kept reception area clean and neat to give visitors positive first impression.

Resolved customer problems and complaints.

Handled cash transactions and maintained sales and payments records accurately.

Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Responded to inquiries from callers seeking information.

Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Corresponded with clients through email, telephone, or postal mail.

Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Answered central telephone system and directed calls accordingly.

Handled sensitive information with discretion while maintaining strict confidentiality standards.

Assisted with onboarding new clients and securing paperwork completion.

Increased customer retention rates through exceptional communication skills and problem-solving abilities.

OFFICE MANAGER 06/2013 to 08/2017

Chiro Concepts of McKinney, McKinney, TX

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Managed daily administrative tasks to ensure smooth operations within the medical office environment.

Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.

Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

Hired, managed, developed and trained staff, established and monitored goals,

Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.

Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Created, maintained and updated filing systems for paper and electronic documents.

Developed and maintained successful relationships with vendors, suppliers and imaging reps.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all employees

Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Knowledge of Centricity solutions software, cure md, chiro touch

Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

MARKETING REPRESENTATIVE 09/2012 to 01/2013

Silver Leaf Resorts, Arlington, TX

Customer service

Scheduling appointments for clients,

10 key touch, Dialer system,

Dealt with large volume of inbound calls,

Microsoft knowledge

Responded to customer inquiries promptly and professionally to increase customer satisfaction.

Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.

DIET OFFICER OPERATOR 08/2009 to 09/2012

Children's Medical Center, Dallas, TX

Fiscal responsibility this job facilitates cost containment through the accurate and efficient completion of assigned duties

Including providing personal contact bilingually with patients regarding nutrients, Daily contact with all levels of hospital personal and patients

Also room service calls and meal rounds, Answer department phone and route messages with interpretation,

Clarify diet orders and instructions, check patient trays according to menu specifications standards,

Maintaining accurate office filing systems, updates information in Kardex also maintain confidentially of sensitive material,

Process computer orders and detect diet order discrepancies, documents performance improvement indicators

Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.

EDUCATION

Crossroads Academy, Cedar Hill, TX

Diploma, 01/2007

REFERENCES

References are available on request

HOBBIES AND INTERESTS

Being able to be involved with patients/customers in any way that I can. Helping people and trying to make a difference for someone.

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