Customer Service Logistics Manager
Resume:
Benjamin J Midthun
Green Bay, WI 54304
920-***-**** - *************@*****.***
Objective:
Secure a position that continues to challenge me, allows me to apply my strong technical skills, has room to play with my customer service skills, demonstrate my leadership abilities, and have a good time while doing it.
Qualifications:
●Reached the rank of Eagle Scout within the Boy Scouts of America at the age of 16.
●Exerts effort in successfully completing tasks quickly, correctly, and creatively.
●Proficient in Microsoft Office products; Excel, OneNote, and Access
●Naturally assumes role of leadership, this propelled me to Captain of the soccer team my sophomore year.
●Put success of the business first
●Presidential Award winner for overcoming logistic challenges during Hurricane Harvey in August 2017
Experience:
March 2022 to October 2024
B.C.S. International Inc.
Logistics Manager
●Managing International Air and Ocean Logistics. Negotiating rates and contracts with major steamship lines.
●Responsible for LCL container shipments. Working with several suppliers at once to ensure on time departure.
●HTS Wizard. Coordinating with customs brokers to make sure all part shipments clear customs without issue.
●Brought on FedEx One Rate and UPS 2nd Day Air completely changing the customer experience and savings.
●Successfully negotiated amendments to our parcel carrier contracts, FedEx, UPS, Spee-Dee, and USPS.
●In charge of auditing and disputing all parcel company invoices.
●Go-To POC for everything Amazon. Routing Shipments, packing orders, printing labels, disputing chargebacks, responding to customer questions and concerns.
●Scheduled, loaded, and managed emergency freight during hurricane season for Home Depot.
●Created, wrote instructions, and trained staff on a clear process for Duty Drawbacks.
June 2020 to March 2022
N.E.W. Plastics Corp
Logistics Manager
●Negotiating carrier rates/contracts, acquiring new trailers, keep up with preventative maintenance on tractor
●Manage 3 DOT drivers and a team of 10 direct reports across 3 different locations
●Familiar with DOT requirements and paperwork
●Re-routed our shuttle moves to make more logistical sense.
●Responsible for making sure customer orders ship out on time and in full
●Complete control of inventory
●Implemented Scanners into operations
●Re-organized warehouse to improve logistics
January 2019 to June 2020
Schneider Logistics
Teem Coordinator/CSR Lead – BP Lubricants Team
●Accountable for managing 6 associates
●Responsible for shipping bulk and packaged Castrol Oil throughout the northeast and west coast as well as Puerto Rico and the Virgin Islands.
●Owned a project from start to finish on training our Offshore Team on appointment scheduling, entering accessorial charges, and completing shipments
●Negotiating freight costs and price management against a large carrier base across the nation
February 2017 to January 2019
Schneider Logistics
Logistics Technician – BP Lubricants Team
●Hired onto the BP Lubes team in 2017, managing package freight out of Port Allen, LA
●Main responsibilities include; planning, consolidating, scheduling shipments, tracking freight and responding to customer needs, including reschedules, add/remove product, and expediting
●Facilitating every promo for Walmart; plan, consolidate, schedule, secure, and track upwards of 250 orders at once, meanwhile continuing to complete my normal day to day tasks
●Active Care Team member within the company; an expert in our main operating system OTM
●Shares responsibility of training new employees on planning, scheduling shipments, and how to use OTM
●Traveled to Port Allen, LA for 3 weeks in 2018 to manage communication between the plant and the Green Bay Team, on site Log Tech capable of executing tasks immediately per BP’s direct request
●Chosen to be in the Emergent Leader Program
July 2014, 2014 – February 2017
Schneider Logistics
Logistics Technician – Extended Team
●Originated on 3rd shift, spent 2.5 years honing my technical and customer service skills
●Managed up to 23 accounts at once giving me a broad look on our customer base and operations
●Agile and fluent in securing shipments under carriers to make OTD
●Covered Logistics for high value customers including; BP, Chevron, Dell, Wabash, HNI, Miller Coors, FCA
●Secured several last minute expedite shipments and tracked through to delivery
●Master of handoffs, I made sure everyone knew exactly what was going on, attention to detail
●Learned how to operate OTM through peer training and personal development, now an expert
June, 2014 – January 2019
Prime Quarter Steak House
Senior Grill Chef
●Grilled steaks to customers’ satisfaction
●Manage 4 other grill chefs at once
●Train all new employees on opening, closing, and how to grill a steak properly while making it look good
●Spear headed a training for chefs to align on how to properly open, close, and the importance of food safety
●Interact with customers daily at the grill, playful banter as well as tips and tricks for grilling steak
January, 2011 – May, 2014
UWM – Cambridge Commons Café
Supervisor/Chef
●Tasked to set the menu for the week, making sure necessary ingredients were in house or on the order
●Supervised up to 10 employees at one time across front and back of house
●Resolved disputes amongst employees and customers
●Ran that kitchen like a “well-oiled machine”
●Lead a team of 3 and represented the staff at several out of house promotions throughout campus
Education
●Received my Bachelor’s Degree in Supply Chain and Operations Management from UW-Milwaukee in 2014
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