Housekeeping Supervisor Customer Service
Resume:
New Orleans, Louisiana *****
*********@*****.***
AISHA BROWN
Enthusiastic Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. High-energy [Job Title] successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Resourceful [Job Title] offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
SUMMARY
SKILLS • Cleaning Practices
• Problem Solving
• Employee Work Scheduling
• Problem-Solving
HOUSEKEEPING SUPERVISOR, 08/2007 - Current
Bluegreen Corporation, New Orleans, Louisiana
HOUSEKEEPER, 06/2004 - 08/2005
EXPERIENCE
Supervised and supported housekeeping personnel to maximize quality of service and performance.
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• Verified each completed room against standard plans to maintain consistency. Collaborated with front desk to respond promptly to guest requests and promote positive experience.
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• Practiced safe work habits and wore protective safety equipment.
• Prepared work schedules for associates to promote proper staffing levels.
• Inventoried incoming supplies and placed items in stock for use by personnel. Communicated guest service scores to drive improvement and higher guest satisfaction.
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Joe & Be Be, New Orleans, LA
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
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• Employed deep-cleaning techniques for areas in need of additional sanitation. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
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Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
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• Returned rooms to occupant-ready status to satisfy future guests. Delgado Community College, New Orleans, LA
Medical Billing And Coding
EDUCATION AND
TRAINING
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