Accounts Receivable Customer Service

KIM JENKINS

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PROFESSIONAL SUMMARY

Seasoned professional with a proven track record seeking an Accounts Receivable or Collection Management position. Offering strength in account reconciliation and invoice collections. Superb communicator addresses delinquent payments with tact and diplomacy. Successful in managing staff of employees processing average of $1K monthly. Knowledgeable Route Supervisor, will entertain new opportunities. Proven ability to manage and optimize route for efficiency. Significantly enhanced operational efficiency and customer satisfaction Demonstrated leadership through effective team management and problem-solving skills.

Known for strong team collaboration and adaptability to changing needs. Achievements include reducing delinquent accounts and streamlining collection processes, showcasing a commitment to excellence and continuous improvement. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. SKILLS

• Teamwork and Collaboration • Customer Service

• Problem-Solving • Time Management

• Professionalism • Attention to Detail

• Collections expertise • Transaction Processing

• Cash Management • Customer Relations

• Payment Negotiations • GPS Navigation

• Multitasking

WORK HISTORY

05/2021 - 09/2024

Route Supervisor

Goode Companies Inc,. Residential - Laurel, MD

• Supervised Drivers and Labor Technicians providing waste collection service. Coordinate daily operational needs and contractual obligations with crew members, ensuring fluid and effective operation.

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Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.

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Coordinate crisis response plans and provide prompt resolution to adverse situation such as inclement weather, breakdowns, delays, missed collections and or accidents.

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Conducted regular performance evaluations for drivers to identify areas for improvement and provide constructive feedback.

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Laurel, MD 20724 301-***-**** ***.***********@*****.*** Evaluated existing processes regularly for potential improvements or enhancements that would increase operational effectiveness across all aspects of route supervision.

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• Enforce company policies to maintain safe and compliant work environment. 03/2018 - 05/2021

Dispatcher

Goode Companies, Inc. - Laurel, MD

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

• Communicated with drivers and personnel to coordinate timely collection service.

• Directed dispatching, routing, and tracking of 30 fleet vehicles.

• Maintain gas and mileage log

Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

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Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

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• Tracked service progress to identify possible delays and provide real-time updates to customers.

• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals. 03/2018 - 05/2021

Officer Manager

Goode Companies, Inc. - Laurel, MD

Overseeing and manage daily operation of the office, ensuring smooth functioning, efficiency and productivity.

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Processed payroll for 80 employees, process hiring of all new and rehiring employees, generate daily, weekly and end of the month reports for the company and county.

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Handle correspondence, manage phone calls, office inventory, mentored staff members, help them develop their skills and provide guidance and support in their daily tasks.

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• Maintained strict adherence to company policy, minimizing risk exposure for the organization. Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.

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Established effective relationships with staff and upper management, that enhanced productive collaboration and produced quality service.

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01/2014 - 03/2018

Accounts Receivable Supervisor

WB Waste - Hyattsville, MD

Analyzed aging reports regularly to identify trends in overdue balances and develop targeted strategies for addressing specific issues.

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Established strong rapport with customers through professional communication skills, leading to increased likelihood of debt resolution agreements.

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• Enhanced collection efficiency by implementing strategic collection processes and procedures. Facilitated open channels of communication with three team members, promoting collaboration and information, ensuring team reached their maximum potential while achieving their collection quotas.

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11/2010 - 01/2014

Collection Manager

Goode Companies, Inc - Greenbelt, MD

• Successfully managed Accounts Receivable and Collection for a diverse client base,

• Developed and implemented efficient collection strategies resulting in a significant reduction in delinquent accounts.

• Oversaw the prompt and accurate posting of payments and credits.

• Generate end of the month invoices and statements.

• Increased recovery rate by consistently meeting and exceeding targets set by management. Promoted a culture of continuous improvement within the collections department by regularly soliciting feedback from team members and implementing changes based on their recommendations.

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• Reduced delinquency rates through vigilant monitoring and proactive communication with clients. Streamlined the collections process, reducing time spent on manual tasks and increasing overall productivity.

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Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.

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Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.

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• Improved customer relationships through effective negotiation and conflict resolution techniques.

• Collaborated with sales teams to develop comprehensive credit policies for new clients. EDUCATION

Some College (No Degree): Accounting And Finance

University of The District of Columbia - Washington, DC

• Full Basketball Scholarship Recipient

05/2009

Associate of Applied Science

Anne Arundel Community College - Arnold, MD

• Dean's List. Magnum Cum Laude

• Business Management Degree

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