Customer Service Medical Records
Resume:
Misty Kittle
Celina, OH *****
***************@*****.***
Work Experience
PCA Personal Care Assistant
Individual family-Celina, OH
February 2023 to Present
• Documented patient observations accurately in medical records for reference by healthcare professionals
• Collaborated with nurses and doctors to provide comprehensive care plans tailored to each patient's needs
• Offered emotional support and companionship to patients during difficult times or periods of isolation
• Demonstrated excellent communication skills while interacting with diverse populations
• Provided assistance with light housekeeping tasks to maintain a clean and organized living space
• Provided personalized care and assistance to patients, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Managed meal preparation according to dietary restrictions and assisted with feeding when necessary
• Maintained accurate records of patient activities, including meals consumed, medications taken, and vital signs recorded
• Escorted patients to medical appointments and ensured their timely arrival Driver
Sub-contractor-Celina, OH
September 2019 to January 2023
• Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues that arose during transportation
• Managed paperwork such as delivery receipts, logbooks, and mileage records accurately and efficiently
• Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
• Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
• Efficiently planned routes to optimize delivery times and minimize fuel consumption
• Maintained a clean driving record with zero accidents or traffic violations
• Received commendation from supervisors for exceptional customer service skills and positive feedback from clients
• Maintained accurate records of mileage, hours worked, and fuel consumption for reporting purposes
• Cultivated strong relationships with regular customers through consistent reliability and friendly service
• Leveraged strong organizational skills to efficiently plan multiple pick-up/drop-off locations within tight timeframes
• Demonstrated flexibility in working hours by being available for early morning, late-night, weekend, and holiday shifts as required by job assignments
Education
1 year study program in Data entry / customer service Sinclair Community College - Marysville, OH
September 2020 to September 2021
2 year study program in Communications
Wright State University-Lake Campus - Celina, OH
August 2007 to September 2009
Skills
• Driving
• Communication skills
• Customer service
• Home Care
• Data entry (1 year)
Certifications and Licenses
Customer service certificate from Sinclair college Communication certificate from Wright State University Driver's License
Additional Information
Proficient in Microsoft Word and Excel.
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