Customer Service Data Entry creative consulation

Experienced professional with a strong background in customer service, collections, and retail

management. Proven ability to handle complex interactions, resolve conflicts, and ensure compliance with regulations.

Customer Service Associate: Addressed customer concerns and complaints Completed KYC, Fraud Prevention, and Money Services training Handled customer returns, refunds, money service transactions, bill pay, and inquiries Followed all federal and state-wide regulations on money services and merchandise claims and recalls

Cake Decorator: Completed training in Design Principles, Color Theory, and Wilton's Professional Cake Decorator training Adhered to Dawn Bakery Products' Standards of Operation and Best Practices Food Safe Certified Tracked sales YTD and MM, maintained in-stock levels, monthly inventory tracking, and adjustments Conducted merchandising, claims, and adjustments Fresh Area - Produce Manager: Tracked sales YTD and MM, maintained in-stock levels, monthly inventory tracking, and adjustments Conducted merchandising, claims, and adjustments, and managed modular resets Food Safe Certified, managed scheduling and attendance tracking, and provided coaching for improvement Fresh Area - Deli Manager: Tracked sales YTD and MM, maintained in- stock levels, monthly inventory tracking, and adjustments Conducted merchandising, claims, and adjustments, and managed modular resets Food Safe Certified, managed scheduling and attendance tracking, and provided coaching for improvement Customer Service/Front End Manager: Resolved escalated customer concerns and complaints Completed KYC and Fraud Prevention Training, and Money Services training Tracked balance/transaction reports based on federal guidelines Followed all federal and state-wide regulations on money services and merchandise claims and recalls Managed scheduling and attendance tracking, provided coaching for improvement, handled cash pulls/deposits Tracked and reported customer complaints, completed POS Technician Training, and data entry Store Support Manager - Grocery/Fresh Areas: Combined all above tasks Monitored store profits and losses, shrink, and inventory costs for MM and YTD Conducted department manager accountability coaching Managed event planning and management

Walmart

Store Support Manager

Wells Fargo

Account Resolution Specialist II

Specialized in customer-centric collections and de-escalation through professionally researched interpersonal skills training. Utilized knowledge of personality traits and characteristics to quickly build rapport with customers, de-escalate heightened emotions and complaints, and obtain payments on pre-charge-off and post-charge-off deposit accounts (on a production-based schedule with an average talk-time of 7.7 minutes). Proficient in data entry, content management systems, and telecommunications.

April 2018 - June 2021(over 3 years)

February 2012 - April 2018(over 6 years)

PROFESSIONAL SUMMARY

+540-***-**** · **************@*****.*** 1125 Loudon Ave NW Roanoke, Virginia PROFESSIONAL EXPERIENCE

Process improvement

Customer Service & Relations

Conflict Resolution & Mediation

Interpersonal Communication

Project Management

Empathetical

Data Entry & CMS

Critical thinking skills

Excellent communication skills

Problem-Solving

Computer Literacy

Data Entry

Event Planning

2D & 3D Visual Productions

KEY COMPETENCIES

Strong Communication

Graphic Design

Creative Writing

Financial Research

Strategic Planning

Risk Management

Process Improvement

Leadership Experience

Compliance Management

Time & Attendance Systems

Call Center Communications

Account Negotiation &

Reconciliation

Conflict Resolution

Uses creative strategic skills to provide solutions to complex contentions, Adaptable attitude, Highly interpersonal, Current on trends, Continuous self education on technological advancement ADDITIONAL INFORMATION

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