Assistant Manager Customer Service

Dynamic and results-driven Assistant Manager with strong skills in staff management, inventory control, and customer relations. Looking to join your growing Company to apply my proven ability to improve service quality, streamline operations, and support team development while delivering exceptional dining experiences.

+965******** Kuwait

Bai Hunny Lataban

Assistant Manager

Experience

Education

Skills

McDonald's Kuwait Jahra Kuwait Assistant Manager Oversee daily operations to ensure the smooth functioning of the food and beverage service. Manage inventory levels, including ordering, receiving, and storing supplies, and conducting regular stock audits.

Monitor food and beverage quality to ensure it meets company standards and customer expectations.

Supervise, train, and motivate staff members, including servers, kitchen staff, and bar personnel. Create and manage staff schedules to ensure adequate coverage during peak times and shifts. Conduct regular performance reviews and provide feedback to staff to enhance their skills and performance.

Address and resolve customer complaints and concerns promptly and professionally. Ensure high standards of service are consistently met, including attentiveness, accuracy, and hospitality.

Oversee table assignments and seating arrangements to optimize guest flow and minimize wait times.

Assist in managing budgets, including controlling costs and maximizing revenue. Oversee cash handling procedures, including daily reconciliations and maintaining financial accuracy.

Review sales reports and analyze performance to identify trends and opportunities for improvement.

Ensure adherence to health and safety regulations, including proper sanitation practices and food safety standards.

Train staff on health and safety protocols, including proper food handling and emergency procedures.

July,2023 to present

Operational Management

Staff Management

Financial Management

Team Collaboration

Health and Safety Compliance

Marketing and Promotions

Customer Engagement

Training and Development

University Of Southern Mindanao

BS Applied Mathematics

Year: 2019-2021

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