Customer Service Representative
Resume:
Theresa Gittens
Hard worker,Team player, Very flexible schedule, Always available for overtime.
Bryan, TX 77802
*******.*******@*****.***
Working in a Retail,Correctional Facility or a buisness office as a Dispatcher or CSR, warehouse, manufacturing, or any other professional facility, warehouse or (WAH) setting, I also have a janitorial background
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service Representative
Laser Answering Service-College Station, TX
January 2022 to June 2024
Taking calls from hospital clients to schedule doctor visits, also Taking calls from apartment residents from Texas to Oklahoma to place service orders for issues in their residence & on the property. Home Health Care Aide
Veterans Home Care-Waco, TX
December 2018 to July 2021
Caring for a quadriplegic gentleman for his every day needs cleanings, also light house work and, preparing meals and, taking him to doctor's appointments etc. Custodian Worker
HEB-Belton, TX
December 2017 to November 2018
Cleaning store inside and, out. Taking out trash, cleaning restrooms, sweeping & mopping floors etc. Dispatcher III /Sales/ Quota Management Team
Suddenlink Communications-Bryan, TX
June 2005 to December 2017
Dispatching & scheduling techs to various jobs in our service area, building quota, monitoring several cable systems routes and, activities including Texas & Oklahoma creating their scheduled routes also adjusting the routes throughout the day as needed & troubleshooting equipment processing payments over the phone, completing multiple daily reports,also responsible for logging techs on and, off for the day collecting all money gathered in the field and, securing the building nightly and, dropping all money collected in the master safe. Door to door sales. *Also did total sanitation of the office trash, desk wipe downs, sweeping, mopping cleaning restrooms through a 3rd party company before setting alarms and, locking up nightly.
Jco III
Texas Youth Commison-Mart, TX
January 2003 to June 2005
Overseeing the offenders taking them to and, from their daily activities, keeping peace and, order doing searches, daily reports etc.
Dispatcher II/D2D Sales/Customer Service
Time Warner Communications-Killeen, TX
June 1998 to May 2003
Dispatching techs to various jobs in our service area, creating routes & adjusting routes as needed throughout the day also troubleshooting equipment, processing payments, completing several daily reports,also responsible for logging techs on and, off for the day collecting all money gathered in the field and, securing the building nightly setting alarms and, dropping all money collected in the master safe.Also did total sanitation of the office trash, desk wipe downs, sweeping, mopping cleaning restrooms. Also did D2D sales.
Production Technician
Abbott Laboratories-Round Rock, TX
November 1996 to August 1999
Filling saline Laboratory bags to distribute to Health care facilities. Education
High school diploma or GED in General Studies
Central Texas College - Killeen, TX
August 2002 to May 2003
Some college in Criminal Justice
Central Texas College - Killeen, TX
August 1997 to May 1999
Skills
• Microsoft Office (10+ years)
• Sales (10+ years)
• Typing (10+ years)
• Powerpoint (5 years)
• Data Entry (10+ years)
• credit (10+ years)
• MS Office (8 years)
• Management (9 years)
• Microsoft Excel (8 years)
• 10-Key (10+ years)
• Door-to-Door Experience (2 years)
• Financial Services (10+ years)
• Commercial Cleaning (10+ years)
• Cold Calling (5 years)
• Custodial Experience (10+ years)
• Law Enforcement (3 years)
• Banking (3 years)
• Home Care (10+ years)
• Security (3 years)
• Office Management (8 years)
• Relationship Management
• Financial Planning (5 years)
• Communications (10+ years)
• Customer Service (10+ years)
• Microsoft Word
• Sales Experience
• Phone Etiquette
• Upselling
• Manufacturing
• Caregiving
• Senior Care
• English
• Technical Support
• VPN
• Help Desk
• Microsoft Windows
• Operating Systems
• Pricing
• Salesforce
• Driving
• Computer Literacy
• Office Experience
• 10 Key Calculator
• Accounts Payable
• Hospitality Experience
• Accounts Receivable
• Retail Sales
• Network Support
• Databases
• LAN
• Computer Networking
• Microsoft Windows Server
• Desktop Support
• Microsoft Outlook
• VoIP
• Software Troubleshooting
• Time management
• Leadership
• Troubleshooting
• Active Directory
• System administration
• Microsoft Exchange
• Clerical experience
• Employment & labor law
• Customer service
• Customer support
• Patient monitoring
• Recruiting
• Live chat
• Customer segmentation
• Typing
• Alzheimer's care
• Dementia care
• iCIMS (10+ years)
• Microsoft Excel
• Sales
• Telemarketing
• Negotiation
• Process improvement
• Analysis skills
• Commercial cleaning
• Cleaning
• Maintenance
• OSHA
• Assembly
Certifications and Licenses
Driver's License
CPR Certification
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