Call Center Public Schools
Resume:
Kanata Jones
Job Coach
Dayton, OH *****
****************@***********.***
Assist clients with disabilities with the personal skills necessary to perform and maintain employment. Willing to relocate to: Dayton, OH - -
Authorized to work in the US for any employer
Work Experience
Job Coach
Goodwill Easterseals Miami Valley - Dayton, OH
August 2020 to Present
Assist clients with disabilities in retaining employment by encouragement, skill development, and counseling.
High School Para Educator
Dayton Public Schools - Dayton, OH
August 2005 to March 2021
Retired
Monitor and documented behavior of students whose goals are to re-enter a general education system. Redirect negative behavior using tested methods. Engaged in IEP development and IBP meetings. Elementary Classroom Teacher (Full-time)
The Dayton Learning Academy - Dayton, OH
January 2005 to July 2005
Classroom instructor, including reading, mathematics, and science. Assisted in IEP development, and yearly standardized testing.
Residential Assistant
The Women's Recovery Center - Xenia, OH
May 2003 to January 2004
Residential Tech
Monitored and secured 3 residential homes for women undergoing addiction recovery. Assisted in medical and housing needs. Assist with young children.
Communication Specialist
Dayton Public Schools - Dayton, OH
February 2002 to November 2002
Inbound call center telecommunication. Assisted in billing, transfer, and ending electrical serves. Call Center Specialist
The Limited Inc - Kettering, OH
April 1995 to July 2001
In Bound call center customer service specialist working with national and international orders and returns, tracking, and refunding orders, increasing customer loyalty. Education
Certificate
Central State University - Wilberforce, OH
January 2010 to May 2010
Bachelor of Arts in English
Central State University - Wilberforce, OH
September 1982 to June 1986
Certification
The Gardendale Academy - Dayton, OH
Skills
• Microsoft Office (6 years)
• Developmental Disabilities Experience
• Military Experience
• Teaching
• Autism Experience
• Math
• English
Military Service
Branch: United States Air Force Reserve
Service Country: United States
Rank: Airman
September 1978 to August 1984
Switch board operations specialist for base communications. Commendations:
Letter of Acommendation from the Base Commander of Langley Air Force Base for Superior professional services. July 1979.
Certifications and Licenses
Reserve Teacher
July 2017
Para Educator
July 2017
Assessments
Customer Focus & Orientation — Proficient
July 2020
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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