Customer Service Business Development

Brenda Washington

Experienced

Jurupa Valley, CA 92509

*********@*****.***

+1-951-***-****

Results-driven retail management professional with 15 years of experience in store management, customer service, and team leadership. Proven expertise in inventory management, sales, and employee evaluation. Possess a strong background in hospitality and food service, with certifications in forklift operation, pallet jack operation, and food safety. Currently enrolled in a business management program. Authorized to work in the US for any employer

Work Experience

Deli/ bakery academy trainer

Walmart Inc.-Riverside, CA

November 2016 to February 2023

Lead a team of 10+ associates under management supervision. Ensuring the company processes are executed in timely and accurate timeframe. Presentation of excellence for customer service. Received a offer of promotion. Working side by side with regional and marketing team. Education

Management skills in Business

Penn foster - Remote

May 2021 to Present

Trade school

Skills

• Budgeting

• Business Development

• Strategic Planning

• Financial Analysis

• Process Improvement

• Computer skills

• Organizational skills

• Warehouse experience

• Microsoft Office

• Customer service

• Communication skills

• Front desk

• Typing

• Heavy lifting

• Sales

• Data entry

• Clerical experience

• Office management

• 10 key typing

• Negotiation

• Accounting software

• Financial analysis

• Hotel experience

• Teaching

• Restaurant experience

• Project management

• Janitorial experience

• Hospitality

• Branding

• Business development

• Sales management

• ServiceNow

• QuickBooks

• Supply chain

• English

• Guest services

• Residential cleaning

• Time management

• Phone etiquette

• Bilingual

• Microsoft Word

• Word processing

• Cleaning

• Commercial cleaning

• Custodial experience

• Multi-line phone systems

• Intake

• Data collection

• Public speaking

• Inventory management

• Basic math

• Order picking

• Order fulfillment

• Laundry

• Cooking

• Retail sales

• Management

• Microsoft Excel

• Restaurant management

• Leadership

• Cash handling

• Merchandising

• Training & development

• Cash register

• OSHA

• Sanitation

• Supervising experience

• Outbound calling

• Store management

• Telecommunication

• Product management

• Cold calling

• Cost control

• Quality control

• Retail management

• Mechanical knowledge

• Applied behavior analysis

• Working with people with autism

• Administrative experience

• Experience with children

• Materials handling

• Customer support

• Microsoft Outlook

• Conflict management

• Assistant manager experience

• Food service

• Filing

• 3PL

• Payroll

• Industrial cleaning

• Serving

• Employee orientation

• Team development

• Experience working with students

• Hospitality management

• Financial Report Writing

• Product demos

• Personal training

• POS

• First aid

• Caregiving

• Team management

• Retail math

• Spanish

• Financial report writing

• Math

• Medical office experience

• Medical terminology

• Microsoft Access

• Employee evaluation

• Computer literacy

• Office experience

• Assembly

• Manufacturing

• AWS

• Interviewing

• Recruiting

• Ophthalmology

Certifications and Licenses

Food Handler Certification

Driver's License

CPR Certification

CDL

Pallet Jack Certification

Present

ServSafe

Forklift Certification

First Aid Certification

ASE Certification

Assessments

Customer focus & orientation — Proficient

August 2023

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Retail management. Merchandising. Avid eye for detail.

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