Customer Service Data Entry

Moin Yousaf

Regina, SK, S*N *Z* ***-***-***-*

***********@*****.***

Professional Skills

Customer service

Experienced in handling telephone, emails and other sources of communication.

Managed collaboration with stakeholders at multiple levels

Hands on experience in dealing with clients to fulfill their financial needs

Hands on experience with balancing and reconciliation of financial products such as cash, cheques and other negotiable products

Successfully applying the company’s SOPs to conduct financial transactions

Hands experience in dealing with clients with past due balances and arrangements for their debts

Good understanding of various software testing concepts and techniques. Good data entry skills as well

Understanding the various techniques for debt collection over the phone and physical as well

Supervising and assigning tasks to groups and teams, while working as manager on duty

Relevant Work Experience

Shift Lead

Cash Money (CURO CANADA CORP) Aug 2023 – Present

Working in the operations team as Shift Lead to manage the branch team members and fulfill customers financial needs

Performed various financial transactions according to SOPs and AML

Helping managers and other team members to achieve targets to generate revenue

Performed different outbound call including marketing and debt collection. (100+ calls per day)

Replies to customers inquires about their account via email, over the phone and in person. Including Loans over the phone and teaching clients about online features

Participating in monthly branch meetings as well as district meetings

Communicated with various stake holders, and management

Good understanding of Software including CURO’S software, Mysis etc.

Supervisor at Convenience store in Regina 01/23-09/24

Customer service

Overall store supervision including cash handling, ordering, balancing and reconciliation

Hiring and training new employees

Assigned work and duties and prepared work schedule

Manage proper supplies to avoid any shortage

Customer Service Officer

Habib Bank LTD Pakistan Feb 2020 – Feb 2022

Customer Service

Cash handling, reconciliation and balancing

New account openings

Cross selling

Telephone and email handling

Bulk account salary processing

Other duties assigned by management

Education

Master’s in business administration, (Accredited with IQAS Canada)

from National University of Modern Languages, Pakistan

Bachelor of Commerce 2 years. (Accredited with IQAS Canada)

From the University of AJK, Pakistan

Reference: Mr Atif Hussain, Branch manager at Cash Money Regina.

Cell # 306-***-****.

Contact this candidate