Accounts Receivable Patient Care

HEIDI M MYERS

Cell 970-***-****

******.***@*****.***

www.linkedin.com/in/heidi-m-myers

PROFESSIONAL SUMMARY:

To leverage my extensive experience in operations management, leadership, and team coordination within a new industry. Seeking a dynamic role where I can apply my skills in optimizing processes, managing teams and driving organizational efficiency to contribute to the success and growth of a forward-progressing company.

SKILLS:

· Dental practice management and operations, efficiency and workflow optimization

· Financial planning and budget management

· Accounts receivable and payable

· Billing and collections

· Financial reporting and analysis

· Team leadership and development

· Staff scheduling and workload distribution

· Recruitment, onboarding and retention

· Performance reviews

· Patient relations and satisfaction, retention strategies

· Marketing and community outreach

· Compliance and regulatory knowledge

· Electronic Health Records (EHR) management

· Practice management software

· HIPAA and OSHA compliance management

· Policy and procedures development

· KPI tracking and analysis

· Revenue cycle management

· Insurance processing and reimbursement

EMPLOYMENT:

Operations Area Manager

DOCS Dental Ft. Eustis April 2021-September 2024

· Acted as a representative and leader within the DOCS dental organization and the military Army Airforce Exchange Services (AAFES) division to carry out the company mission: “Provide access to comprehensive healthcare and innovative solutions for people around the world. Our skilled medical and dental professionals remove barriers to care by delivering on-site healthcare for our members.”

· Oversaw operations of six dental offices, ensuring efficient workflow and high-quality patient care

· Implemented standardized procedures across practices, resulting in an increase in production.

· Conducted regular performance reviews and training sessions for over 40-90 staff members, fostering a culture of continuous improvement.

· Managed budgets and financial performance, reducing operational costs and employee overhead through strategic resource allocation.

· Coordinated marketing and community outreach initiatives, driving a high % increases in new patient acquisition.

· Drove year-over-year growth to increase office profitability, reduce costs and support budget goals for the clinic.

· Executed the opening and staffing of DeNovo offices while building close working relationships with AAFES SBM and military superior.

Office Manager

Fashing and McCoy DDS September 2020- April 2021

· Supervised, trained and evaluated front office and clinical staff.

· Served as the primary point of contact for patient inquiries, complaints and feedback.

· Handled billing and insurance claims, ensuring accurate documentation and registration.

· Implemented and maintained office policies and procedures to insurance and compliance with healthcare regulations and standards.

· Ensured the office is organized and well-maintained to provide a welcoming environment for patients.

· Managed patient scheduling to optimize productivity. Hygiene Coordinator

Stensland Dental Studio January 2020- August 2020

· Coordinated and managed scheduling of hygiene appointments to optimize the hygienists schedule and reduced gaps or cancellations.

· Monitored and managed recall and reactivation programs to maintain a full schedule.

· Collaborated with hygienists and dentists to create and implement effective patient care plans.

· Assisted in managing hygiene staff workloads to prevent delays or bottlenecks. Dental Assisting Instructor February 2019- September 2020 Morrison Dental Group/Morrison Education Center

· Developed and delivered comprehensive dental assisting curriculum covering clinical skills, radiography, infection control, and dental materials, anatomy, charting and treatment.

· Provided hands-on training and practical demonstration for student proficiency in chairside assisting skills.

· Evaluated student performance through assessments, practical exams and clinical evaluations.

· Collaborated with dental professionals and clinics to organize externship opportunities and job placement for pupils.

Administrative Assistant/Dental Assisting Instructor February 2019- January 2020 Morrison Dental Group/Morrison Education Center

· Managed patient scheduling, appointment confirmations, and recall systems.

· Processed patient payments, verified insurance benefits and handled claims submissions for financial accuracy.

· Maintained patient records and documentation ensuring HIPPA compliance.

· Assisted in patient education to promote services and enhance patient engagement.

· Supported clinical staff to coordinate daily schedules for seamless flow of day-to-day operations. Office Manager

Perfect Teeth August 2017-October 2018

· Trained new managers and staff within four offices, increasing patient care and profits.

· Optimized appointment scheduling to maximize the practice’s capacity and revenue.

· Managed patient records in accordance with HIPAA policies.

· Oversaw and managed employee relations.

· Handled billing and insurance claims.

· Coordinated, monitored and analyzed the effectiveness of marketing initiatives to generate new patient leads and optimize outreach strategies.

Expanded Duty Dental Assistant

Joe C. Stucky, DDS June 2011- July 2017

· Assisted dentist chairside during traditional and complex dental procedures, including restorative, endodontic and surgical treatments.

· Executed radiographic procedures, including digital x-rays and panoramic imaging.

· Provided patient education to enhance patient understanding and compliance.

· Maintained accurate patient records and documentation.

· Prepared and sterilized instruments and operatories in compliance with infection control and OSHA standards.

· Conducted dental laboratory work.

EDUCATION:

CE Shop Mortgage Loan Originator/Real Estate Pre-licensing Virginia 08/2024-09/2024 NMLS ID #2632343

· 20 Hour SAFE Comprehensive MLO Pre-licensing

· 60 Hours

Mesa State

College

2011-2016

Business Administration

· Bachelors

· Associates

· Maintained a 3.8 GPA

Grand Junction,

Colorado

Intellitec

Colleges

05/2011

Certificate of Dental Technologies

· Member of the Technical Honors

Society

· 120 Hours Completed Externship

Grand Junction,

Colorado

Technical

Vocational

Institute

Community

Colleges

2003-2008

Business Administration

· Academic Achievements/Honors

Albuquerque, New

Mexico

CERTIFICATIONS:

· Registered Dental Assistant (RDA)

· CPR and First Aid Certified

· Level II Expanded Duty Dental Assistant (EDDA)

· MLO NMSL License # 2632343

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