System Administrator Computer Science

JIM CHANCE ***.******@************.*** www.practicaltek.com C: 419-***-****

I am an independent Epicor consultant/contractor/developer/implementer/system administrator and the owner of PracticalTek, LLC. A provider of professional IT services specializing for companies who have any of the following ERP systems: Epicor ERP. I have dual degrees in Computer Science and Business along with experience since 1987. I have my Epicor Consulting certification & the PMP credential. I began my career as a programmer working my way up through roles & responsibilities becoming a consultant in 1997 followed by a consulting business owner. I founded PracticalTek in 1997 & have since provided services to over 500+ clients providing both technical and functional expertise. The business has a history of over 5000 application/business solutions along with 70++ new Epicor installations & upgrades. PracticalTek has served the needs of clients in many sectors – primarily manufacturing & service-oriented business. I am driven by high standards & quality delivered solutions regardless of the level or complexity of the business. Visit www.practicaltek.com to learn more about me. Strong functional knowledge combined with a technical background and a PMP! Robust SDLC experience. Sarbanes Oxley knowledge. Single handedly converted legacy systems to MS SQL multiple times. Broad understanding of capital projects. Experienced hands-on analyst who has also managed budgets, work plans, schedules and deliverables. Use of MS Project with PMBOK methodologies. Used integration, technical and negotiation skills to achieve successful project outcomes under budget and ahead of schedule while navigating around issues, scope, schedule, costs and resources challenges.

I handle everything and anything with Epicor ERP. Senior Functional & Technical Expert level.

Epicor Professional Education: Navigation, Customer, Suppliers, Parts, Employees, Trackers, Personalization, Dashboards, System flow, Financial & Manufacturing & Distribution foundations, Knowledge camp, GL, AFR, AR, AP, Job costing, Signature Methodology, Presentation skills, Quote Management, Order Management, Job management, Engineering, Inventory, Purchasing, Implementation Camp, Shop floor systems – MES, Handhelds, SSRS, .NET, C#, Bar Coding, MRP, Multi Company, Order fulfillment, Scheduling, BPM’s, BAQ’s, BAM, Global alerts, Shop Warnings, Crystal reports – basic, intermediate and advanced. I also teach Crystal reports. Customizations, advanced BPM’s. Many more…

Information Technology Acumens:

Business Systems: Epicor Vista 4, Epicor Vista 6, Epicor Vantage 8, Epicor 9 & Epicor 10, Epicor 10.1, Epicor 10.2, Epicor Kinetic/11.0.

Professional: Project management, Kanban, Kaizen lean manufacturing, IT management, SOX, supervision, vendor negotiations, department/capital budgets, disaster planning/prevention, fail-over/high availability/up-time solutions, development, functional.

Professional Experience: ( www.practicaltek.com )

Independent Epicor ERP Implementation/Development/Consultant/Contractor/Functional since 1997

Epicor 4, 6, 8, 9, 10 & 10.1, 10.2, 11/Kinetic; Epicor ERP. Implementations, new upgrades, ad-hoc support/help desk, Development, training, consulting

Project Manage – Functional & Technical

Train. Configure Epicor 4, 6, 8, 9, 10, 10.1, 10.2, 11/Kinetic

Screen & Form customizations

Interview users identifying process improvement opportunities. Epicor to ADP Interface

Crystal reports & queries. Progress database

Dashboards (KPI, Business metrics)

Business Activity Manager (BAM), Business Process Management (BPM), Business Activity Query (BAQ)

Support Epicor Vantage ERP system

Implement SQL log shipping

Perform MS SQL Admin. duties; indexing, new tables, performance tuning, triggers

Convert existing BAQ reports to Crystal XI

Collaborate with existing IT Mgr. on: upgrade to 803.406, general business & app challenges, performance, & MS SQL questions

Certifications

Analyze, design, construct, develop and deploy

Crystal, BAM, BAQ, business processes. ID customizations, write specifications. MS SQL and Progress databases

C#, VB.NET, Customizations, Crystal, SSRS, Service Connect, Product Configurator, SSIS, EDD, REST API

Epicor Vista, Vantage & ERP consultations

Activate all of the base and advanced Epicor modules

Complex business requirements consultations/analysis

Collaborate with all company levels during upgrades/implementations

Troubleshoot day-to-day issues. Enhance the vendor rating system

Improve the job closing procedure. Install Epicor to UPS WorldShip and FedEx Ship Mgr. Interface.

Post systems implementations for QA and First month end support

Develop advanced Crystal XI solutions with multiple sub-reports, cross-tab queries, uses of complex calculated fields, local & shared variables, for next looping, on the fly parm group sorting

DTS, Studio 2005, convert Crystal to SSRS

SSRS, .NET, C# development, Progress

System performance. Bottleneck forensics. Hardware sizing.

Over 45 Implementations, Installations and Upgrades. Over 700+ customers in 3 continents. Over 5,000 development solutions. Over 30 upgrades from 4, 6, 8, 9 to 8, 9, 10.1/.2, 11, Kinetic

Systems of: Epicor ERP, Epicor Vista, Epicor Vantage

6/26/09 PMP obtained credential: PMP Number: 1279390 PMI ID #: 947723, Prometric, Pittsburgh, PA, #1706

Personal Strengths:

Strong analytical & problem-solving skills. Persistent. Logical. Diligent. Patient. Goal oriented. Structured. Stick-to-itiveness. Strong organizational skills. Excellent follow-up skills. “Roll up the shirt sleeves integrator”.

Professional Memberships

PMI member, Yahoo Vantage Epicor, Former Jobscope users group president, crystalreportsbook.com, tek-tips.com

Professional References: Supplied upon request

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