Customer Service High Point

Kimberly Sutphin

**********@*****.*** 336-***-**** High Point, NC

SUMMARY

Seasoned professional with 21 years of experience in customer service, retail, and management roles. Skilled in merchandise handling, stocking, and optimizing store transactions. Seeking a Customer Service Associate position to leverage retail expertise and a proven track record in enhancing customer experiences. WORK EXPERIENCE

A&M Audit Servicing and Investment High Point, NC

Personal Assistant Feb 2024 - Present

• Manage comprehensive administrative tasks, including invoice creation and data entry into QuickBooks.

• Facilitate effective communication through handling phone calls and corresponding with stakeholders.

• Adapt to daily business needs by performing diverse computer-based assignments. Elevance Health Winston-Salem, NC

Customer Service Representative Nov 2022 - Feb 2024

• Addressed customer inquiries, facilitated appointment scheduling, and provided guidance on physician selection and medication management within a healthcare setting.

• Transitioned to pharmaceutical customer support, ensuring efficient prescription processing and timely shipment for patient satisfaction.

• Identified and communicated technical issues with the company's software algorithm to support continuous improvement efforts before departure.

Profit Hounds Matthews, NC

Procurement Specialist Jan 2022 - Mar 2022

• Negotiated purchase agreements for goods, ensuring competitive pricing and quality standards.

• Managed the sales process for products on Amazon, optimizing listings for maximum visibility and profitability. High Point Auto & Truck High Point, NC

Manager May 2015 - Jun 2019

• Managed the entire sales process, ensuring customer satisfaction from initial contact through finalizing finance agreements.

• Oversaw operational aspects of the dealership, maintaining a streamlined workflow and optimizing transaction efficiency.

Arizona Pete’s Greensboro, NC

Manager Aug 2000 - May 2015

• Directed daily operations, ensuring smooth running of a large entertainment venue including staff coordination, inventory management, and financial administration.

• Orchestrated event planning and execution, contributing to the enhanced patron experience through meticulously organized parties.

• Maintained oversight of supply ordering and payment processes to support weekend business demands and operational needs.

Le Divan Restaurant High Point, NC

Manager Mar 2008 - Aug 2010

• Oversaw the end-to-end renovation process, including obtaining permits, designing the bar, and coordinating the installation of gas lines and hood systems.

• Directed onsite workers effectively to execute the restaurant's layout transformation according to the devised vision. EDUCATION

Vance-Granville Community College

Associate's degree, Biology

Henderson, NC

Jun 1994

UNC Wilmington

Associate's degree, College transfer

Wilmington, NC

Jun 1987

CERTIFICATIONS

Driver's License

Bartender License

SKILLS

Procurement • Purchasing • Supply Chain • Negotiation • Marketing • Event Marketing • Food Safety • Administrative Experience • Contract Management • Logistics • Process Improvement • Sourcing • Events Management • Computer Skills • Time Management • Animal Care • Project Management • Communication Skills • Customer Service • Personal Assistant Experience • Budgeting • Event Planning • Pricing • Sales • Account Management • Organizational Skills • Problem Solving • Job Knowledge • Physical Requirements • Flexibility

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