Customer Service Representative
Resume:
PROFESSIONAL SUMMARY
Customer Service Representative bringing top-notch skills in oral and
written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
WORK HISTORY
Customer Service Intake Specialist, 05/2022 - Current XPRESCHECK, Seattle, WA
Customer Service Representative, 04/2018 - Current UNITED PACIFIC, RENTON, WA
Cosmetologist, 06/2014 - 10/2019
YEE COOL CUTS LLC., BELLEVUE, WA
Seattle, WA 98178
********@*****.***
SKILLS
JESSICA BOE
Trained new personnel regarding company operations, policies and services.
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Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
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• AMD Proficient
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Provided information regarding charge accounts and loyalty programs.
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Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
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Communicated with vendors regarding backorder availability, future inventory and special orders.
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Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
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Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
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• Upbeat and Positive Personality
Building Customer Trust and
Loyalty
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• Order and Refund Processing
POS Systems and Ordering
Platforms
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• Efficient and Detail-Oriented
• Understanding Customer Needs
• Data Entry and Maintenance
• Customer Data Confidentiality
Calm and Professional Under
Pressure
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Interpretation and Translation
Services
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• Responding to Difficult Customers
• PCI (Payment Card Industry)
• Credit Card Payment Processing
• Answering Customer Questions
• Statement Billings
• Customer Information Databases
Cosmetologist, 11/2001 - 06/2012
JESSICA'S, SHERWOOD, OR - EDMONDS, WA
MANAGER, 01/1998 - 01/2000
SUPERCUTS, SHERWOOD, OR
EDUCATION
Associate of Arts, Cosmetology Education, 06/1992
GREENWOOOD ACADEMY OF HAIR - Seattle, WA
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
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Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
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Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
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Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
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Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
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• Consistently received positive performance reviews from guests. Offered professional cuts, color services and extensions to salon customers.
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Used scissors, trimmers, clippers, razors and brushes on over200 customers with 99% customer satisfaction rate.
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• Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation.
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Maximized performance by monitoring daily activities and mentoring team members.
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Established and updated work schedules to account for changing staff levels and expected workloads.
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